Assisting the technology team with automating operational processesCreate management information reportsHandle calls and emails from customers, proactively identify how the customer experience can be improvedSupport veterinary practice teams with the promotion of our products to vet practice customersSupport the CEO and CTO in complying with regulatory requirements e.g. maintaining policies and procedures, documentation and compliance reportsSupport the CEO and CTO as required e.g. due diligence research, mailings, document management

- Managing social networking account that include Facebook, Twitter and Instagram - Scheduling engagement posts to increase footfall and traffic - Providing insights to establish and analyse for future campaigns

Booking appointments in accordance to practice availabilityTaking up to 100 inbound phone calls a day in a team of 2 Responding to customer and client queries through Microsoft Outlook Dealing with private data and attaching documents to the correct folder in compliance with GDPRCross-selling Pet Health Club (Savings on monthly routine healthcare) on average 10 per month Handling administrative duties as needed by the practiceEnd of day cashing up

- Rotating stock- Maintaining store hygiene standards- Serving customers on the till and behind the kiosk

- Assisting vets in consults- Maintaining hygiene standard- Assisting reception- Preparing theatre for surgery- Using lab machines to run blood tests and urine samples- Aftercare of inpatients

- Nail clipping- Bathing and drying dogs using the correct technique dependent on breed- Ear plucking and cleaning- Answering phone calls and using the online booking system to arrange grooms

- Ensuring customers have a fun and welcoming experience- Communicating customer satisfaction to the store manager- Engaging with customers of all ages