Libby Herr Email & Phone Number

St. Louis, Mo, Us

Overland Park, Kansas, United States

- Responsible for collaborating with clients to configure software solutions in pre-production and production environments.- Prepare and perform system build, testing and conversion project tasks using the implementation methodology- Test and troubleshoot configurations to improve solution functionality in a variety of client environments- Participate in client meetings and events and internal team initiatives to improve processes and create efficiencies- Identify and report solution status, risks, and issues to client and project leadership- Work with cross-functional teams to provide complex issue resolution and resolve escalation management issues- Assist clients and project teams in current state analysis of department workflows.- Maintain client relationships and navigate through conflict and complex relationship situations to achieve business objectives- Identify and generate documentation for best practices in methodology

Overland Park, Kansas, United States

- Responsible for collaborating with clients to configure software solutions in pre-production and production environments.- Prepare and perform system build, testing and conversion project tasks using the implementation methodology- Train end user clients on system functionality and process flows within the assigned platform and area.- Prepare and communicate status updates to appropriate client and Netsmart project team members.- Support client meetings and events and internal team initiatives- Report solution status, risks, and issues to client and project leadership- Maintain client relationships and navigate through conflict and complex relationship situations to achieve business objectives- Update methodology documentation