Libby Walker Email & Phone Number

Virginia, United States

Glen Allen, Virginia

Richmond, Virginia Area

• Respond via letter to complaints from Regulatory, Federal, and Escalated channels such as the Consumer Financial Protection Bureau• Analyze complaints for trends, and possible legal or compliance risk• Identify and resolve process breakdowns within company

Richmond, Virginia Area

Managed irate customer escalations, out of service situations and Presidential Appeals to resolution.Resolved all escalated customer issues in accordance with Verizon Regulatory Tariffs and FCC guidelines.

Responsible for providing Outstanding Customer Service in fast paced call center environment.Proficient in sale and implementation of all telecommunications products and geographical areas offered by the Business Partnership Channel in Richmond.Accomplished in evaluating individual customer telecommunication needs and offering solutions.Exceeded Sales Goals consistently. Commended for Outstanding Customer Service and performing above and beyond job requirements.

Promoted rapidly to position of Loan Officer, responsible for handling high value loans from application to closing.Exceeded sales and customer service goals each month.Succeeded in building trust and valued customer relationships in order to act as their Financial Adviser in all of their banking needs.

Managed staff of 10 Front Desk and 25 Housekeeping employees including scheduling and payroll.Supervised Front Desk operations for 46 room Inn, including reservations, check-ins and concierge desk.