Libby Chase Email & Phone Number

United States, Oklahoma

Platte City, Missouri, United States

Tulsa, Oklahoma

Help angry/troubled customers.

Take inbound calls from customers and help them with various issues such as billing questions, technical questions, upgrading and pricing of packages and programming. Help with problem solving, sometimes the customer knows what they are doing, and sometimes you have to talk them through the issue step by step, and explain in detail what to look for and what steps to take. I have to use various computer programs at one time and be able to navigate quickly and ask questions to get to the right answer. I have to try and understand the customers wants and needs over the phone and do my best to ensure that the call ends with a resolution that benefits both the company and the customer, focusing on customer service and satisfaction, building the customers confidence in the company and in my ability to handle their situation. I have to sometimes deal with customers that are very upset and irate and work with them at whatever their level of understanding is, calm them down and immediately start to solve their issue and deescalate the customer dissatisfaction with the product while meeting the company standards.

Kansas City, Missouri

In charge of the day to day operations of the business as if it were my own while meeting company standards and customer satisfaction goals. Budgeting~ I controlled the food cost, labor cost, utility cost, uniforms, advertising, promotions, cleaning costs, and equipment upkeep costs. I had weekly meetings with my District Manager and we went over these costs line by line and set goals and strategies to meet them.Maintenance~ I scheduled all maintenance and cleaning by outside contractors such as Eco-Lab, oven cleaner, carpet cleaners, landscaping, sign repairs, lighting, and trash services, and ensured they had adequate access to the building before and after hours.Employees~I interviewed, evaluated, trained, coached, disciplined and terminated all employees, including management, I ensured all new hire paperwork was completed. Training of all employees was my responsibility. I set planned goals for the store and myself by utilizing my DM's experience and resources as well as building a strong team through cross training, delegation and resource management. Delegation~ All job duties and shift planning were implemented on a shift by shift basis, depending on staffing and training of the employees. If there were positions that were not covered the manager on duty was responsible for filling that position, or finding a replacement. This was rarely a problem because most employees were cross trained. My management team was also trained by myself and attended training classes to further enhance their training skills.Scheduling~ I Scheduled up to thirty employees including team members and management using a computer system to project sales and labor based on previous years sales, community events and seasonal changes. Inventory~ I was responsible for the daily counts, and weekly P&L.I thoroughly enjoyed my job here and would love to go back to managing a business.

Assisted the General Manager in the daily business of running a fast food and retail business while maintaining company standards and meeting customer satisfaction goals. My job duties were much the same as the job duties that I performed at Pizza Hut. I did all the scheduling and interviews, as well as training and discipline. I assisted in the inventory and made the food order for both the retail and the food and fountain side of the store. I held mandatory safety meetings once a month and used the company goals as my guideline. I was responsible for the food, cash and labor control of the shifts I managed, and assisted any other manager on duty in making sure these goals were met.

Education record

Education record

Education record