Libby Edwards
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Libby Edwards Email & Phone Number

Senior Manager Regulatory Propositions at BDO UK LLP
Location: Wirral, England, United Kingdom 11 work roles
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Current company
Role
Senior Manager Regulatory Propositions
Location
Wirral, England, United Kingdom
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Who is Libby Edwards? Overview

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Libby Edwards is listed as Senior Manager Regulatory Propositions at BDO UK LLP, a company with 4888 employees, based in Wirral, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Libby Edwards.

Libby Edwards previously worked as Senior Manger Regulatory Propositions at Bdo Uk Llp and Conduct, Compliance and Operational Risk Senior Manager PCA and Payments Product at Lloyds Banking Group.

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BDO UK LLP

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Profile bio

About Libby Edwards

An inspirational leader of specialist functions in the first, second line of defence and advisory leading multisite and offshore complex operational teams. Passionate about customers and colleagues alike and adept at putting the right people together to deliver service excellence. A leader who creates a high-performance environment, through fostering a positive culture, quality coaching, and continuous improvement. Reputation for delivering good customer outcomes, evidenced by sustainable improvements for customers. Specialising in customer treatment and outcomes for customers in vulnerable circumstances. Proven track record of absorbing information quickly and highly skilled problem solver. Held Head of Function and Senior Manager successful positions across Lloyds Banking Group which provides a unique set of skills in the end-to-end customer journeys, building a strong wide network of internal and external stakeholders. A proven track record of influencing, evidenced by leading multiple risk opinions with supporting data analysis for accountable executives. Expert in conduct and compliance including executive-level engagement with key regulators including FCA. Highly experienced risk professional, with extensive regulatory and industry knowledge, underpinned by an in-depth knowledge of the Enterprise Risk Management framework.

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BDO UK LLP
Bdo Uk Llp
Senior Manager Regulatory Propositions
london, greater london, united kingdom
Website
Employees
4888
AeroLeads page
11 roles

Libby Edwards work experience

A career timeline built from the work history available for this profile.

Senior Manger Regulatory Propositions

Current

London Area, United Kingdom

Oct 2024 - Present

Conduct, Compliance And Operational Risk Senior Manager Pca And Payments Product

Chester, England, United Kingdom

Oversight of Product Governance in the second line of defence, supporting the PCA business in the safe delivery of new products to market. Providing support and advice throughout the product lifecycle to deliver good customer outcomes. Embedding Consumer Duty with effective oversight of each of the 4 outcome areas. Providing solutions, unblocking barriers.

Mar 2021 - Nov 2024

Senior Conduct Compliance And Operational Risk, Cheif Operating Office

Chester, United Kingdom

Risk partnership with Retail Chief Operating Office providing oversight to a diverse support function for operational areas in supplier management, data quality, Management Information, Root Cause and Training and Competency schemes.

Oct 2019 - Mar 2021

Head Of Conduct Improvement

Chester, United Kingdom

Responsible for designing and implementing Root Cause Analysis to improve our treatment strategy and Outcomes for Customers in Financial Difficulty. Led a team of c.180 QA and Root Cause Analysis specialists, covering secured and unsecured collections, recoveries and complaints across multiple sites, 3rd party suppliers and overseas.

Apr 2018 - Oct 2019

Senior Manager Group Operations Advisory

United Kingdom

Oversight in 2nd Line of defence for Collections and Recoveries for secured and unsecured products. Compliance and Conduct guidance for the end to end customer treatment journey and improve the control environment to reduce the risk.

Jun 2015 - Apr 2018

Manager, Regulatory Compliance And Policy

Lloyds Banking Group

Chester, United Kingdom

A source of professional expertise for Group policy and regulatory compliance. Responsible for Group Operations and Group Policy owners to ensure applicable policies were assessed with effective policy key control test plans.Support Local Money Laundering Reporting Officer to discharge their duties and responsibilities.

Sep 2013 - Jun 2015

Manager, Customer Outcomes Group Operations

Lbg

Chester, Birmingham, Halifax

Leading a team of assistant outcome testing managers. The primary purpose of the team is to assess the quality of fair customer outcomes for retail and commercial complaints.

Sep 2012 - Sep 2013

Verification & Assessment Manager

Chester, United Kingdom

Verification and assessment of key controls and design of digital outcome testing

Apr 2012 - Sep 2012

Investigation And Strategy Lead

Chester, United Kingdom

Manager for investigation, design of PPI strategies and oversight of quality assurance framework

Sep 2010 - Sep 2012
Team & coworkers

Colleagues at BDO UK LLP

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FAQ

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What company does Libby Edwards work for?

Libby Edwards works for BDO UK LLP.

What is Libby Edwards's role at BDO UK LLP?

Libby Edwards is listed as Senior Manager Regulatory Propositions at BDO UK LLP.

Where is Libby Edwards based?

Libby Edwards is based in Wirral, England, United Kingdom while working with BDO UK LLP.

What companies has Libby Edwards worked for?

Libby Edwards has worked for Bdo Uk Llp, Lloyds Banking Group, and Lbg.

Who are Libby Edwards's colleagues at BDO UK LLP?

Libby Edwards's colleagues at BDO UK LLP include Tumelo Jeanette Ralebakeng Ca(Sa), Neil Rogers, Dov Zysblat, Evelyn (Yingge) Zhang, and Tania Fensom.

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