An inspirational leader of specialist functions in the first, second line of defence and advisory leading multisite and offshore complex operational teams. Passionate about customers and colleagues alike and adept at putting the right people together to deliver service excellence. A leader who creates a high-performance environment, through fostering a positive culture, quality coaching, and continuous improvement. Reputation for delivering good customer outcomes, evidenced by sustainable improvements for customers. Specialising in customer treatment and outcomes for customers in vulnerable circumstances. Proven track record of absorbing information quickly and highly skilled problem solver. Held Head of Function and Senior Manager successful positions across Lloyds Banking Group which provides a unique set of skills in the end-to-end customer journeys, building a strong wide network of internal and external stakeholders. A proven track record of influencing, evidenced by leading multiple risk opinions with supporting data analysis for accountable executives. Expert in conduct and compliance including executive-level engagement with key regulators including FCA. Highly experienced risk professional, with extensive regulatory and industry knowledge, underpinned by an in-depth knowledge of the Enterprise Risk Management framework.