• Coached data development teams in Agile framework, values and practices• Planned and facilitated Scrum Events including planning, daily stand-ups, Sprint reviews, retrospectives, and refinement• Empowered teams to be self-organizing, leading to improved decision-making processes by embracing an Agile mindset and behaviors• Refined and adapted Scrum and Kanban processes for development teams including implementing work in progress limits, workflow best practices and roadmap planning• Developed and led workshops on Definition of Done, Estimation and Leadership best practices• Supported our Jira migration and ongoing application needs as a system administrator• Implemented metrics tracking focusing on productivity, velocity, stability and value

• Successfully implemented standardized software development lifecycle for two applications in collaboration with the technical teams• Developed and facilitated Agile 101 trainings for engineering teams and business stakeholders• Identify and eliminate impediments to support product teams and appropriately escalate concerns to leadership• Developed and implemented standardized documentation for Agile Team communications leading to improved understanding of Sprint and team health• Collaborate with stakeholders to ensure alignment at all business levels supporting the Agile development team• Championed the adoption of a collaborative white board tool (Miro), leading to its adoption at all levels of the business• Launched multiple new Agile teams, fostering their Agile skills development; coached established Agile teams to level-up their Agile skills• Served on the Engineering Rigor Team, influencing department-wide best practices for all aspects of the development life cycle

• Implemented story pointing, velocity tracking process, and a consistent retrospective format for sprints and major feature releases across all product teams• Facilitated Scrum Ceremonies including daily scrums, sprint planning, sprint retros, and sprint demos for three Scrum teams of various sizes, time zones, and agile adoption journeys• Led road-mapping workshop sessions to identify priorities with Product Owners, Stakeholders, and project teams• Monitored sprint health and progress, driving continuous improvement based on metrics and through team discussions; introduced, developed, and implemented tracking tools to manage development impact against product goals• Led sprint teams to identify sprint goals with a clear and defined plan to ensure successful outcomes; maintained a safe environment for problems and concerns to be raised and impediments for the product teams to be removed• As Release Manager, planned, prepared, and executed release plans for sprint releases• Owned the Software Development Life Cycle (SDLC) for Agile practice; implemented consistent SDLC for all consulting projects; used Waterfall, Scrum, and Kanban methodologies depending on the project’s timeline, scope, and budgetary needs• Coached product team members and senior leadership on Agile best practices resulting in the successful adoption of road mapping at the senior leadership level; developed and delivered training on Agile best practices to continuously improve the team's Agile skills• Spearheaded cross-departmental communication plan to improve knowledge transfer between the communications, training, support, and development teams leading to improved Agile adoption across the organization• Maintained CSM certification and received A-CSM certification

• Scrum Master for internal Dynamics 365 upgrade focused on Marketing and Sales functionality; removed impediments for project team; facilitated Scrum Ceremonies and requirements gathering meetings and discussions; balanced competing leadership priorities• Product Owner for PowerObjects’ Agile Center of Excellence; defined and standardized companywide Agile best practices; mentored other agile practitioners• Project Manager for multiple technical projects, completing them under budget, on time and within the required scope while following SDLC with both Waterfall and Agile methodologies• Assigned to struggling projects; successfully correct scope, addressed budgetary limitations, and adjusted timeline to achieve project goals• Attained CSM certification

• Worked with vendors and retailers to resolve issues at their root and decrease contact volume• Provided training and guidance to vendors ensuring successful business relationships• Managed relationships with enterprise retail partners to maintain business relationships• Developed and presented internal training materials as the subject matter expert• Troubleshooted data flow issues within various ERPs• Established consistent format for internal knowledge base• Spearheaded team effort to bring support queues within service level agreements

• Consulted with vendors at all levels of the business and across vendor departments to understand their current ERP environment and provided omnichannel solutions aligning with their business needs• Advised customers on best practices to achieve success in the retail ecosystem• Evaluated project feasibility with subject matter experts• Promoted to Customer Operations Analyst II

• Developed relationships with current and prospective customers• Supported sales team members through sales cycles• Trained and mentored peers on sales strategies• Segmented customers in SalesForce to target customers in specific industries and ERP spaces• Promoted to Account Executive

• Worked with customers to ensure project success though achieving the agreed upon scope, staying under budget, and maintaining timelines• Created and prioritized statements of work for Magento e-commerce projects• Defined Agile best practices company wide• Developed training materials to introduce clients and teammates to Agile best practices• Maintained CRM and Wordpress systems; contributed to social media presence

• Checked in guests to the transfer station• Provided customer service to guests and aced as an escalation point• Answered questions and phone calls regarding sustainability and disposal• Handled money including balancing cash drawers and creating deposit slips

• Developed programming and direction for the Green Business Council• Improved and implemented sustainable practices for businesses including CFL recycling processes

Planned and implemented the Luther College Energy Competition, lead information sessions, liaisoned between sustainability department and students, encouraged sustainable behaviors in Luther students

Showed the campus to potential students and created a welcoming environment for visitors

• Designed various promotional items including prize wheel, annual button and informational fliers• Edited and wrote press releases• Updated volunteer database• Provided legal research