Heather Moore Email & Phone Number

Field Resource Solutions, Thrivent Financial

The Member Contact Support Team is a team of corporate and contracted employees that make outbound calls on behalf of field Financial Representatives and internal business units. As the manager of the Member Contact Support Team, I perform several functions:• Recruit & retain talent.• Maintain trusted relationships with field staff and vendors.• Provide leadership, coaching & development to front-line staff.• Act as a subject matter expert on outbound calling across the company.• Maintain a cost-neutral program.• Manage overall operations.• Create, test & refine new ideas and processes in line with our department goals.• Promote cross-divisional collaboration on achieving corporate goals.• Facilitate cultural change.

Appleton, Wisconsin

Things Remembered is a retail company that specializes in engraved gifts. As the Assistant Customer Service Manager – Production, I performed several functions:• Provide training, coaching & leadership to associates in charge of production.• Provide back-up training, coaching & leadership to associates in charge of sales.• Act as a subject matter expert on engraving.• Build and maintain successful client relationships.• Build and maintain successful cross-regional professional relationships

Plover, Wisconsin

Claire’s Accessories is a retail company that specializes in accessories and piercing ears. As the Customer Service Manager, I performed several functions:• Provide training, coaching & leadership to Assistant Managers & associates.• Maintain a profit/loss margin.• Maintain a shrinkage goal.• Build and maintain successful client relationships.• Build and maintain successful cross-regional professional relationships.• Act as a subject matter expert on piercing ears.