Libby Ross Email & Phone Number

Virginia Beach, Va, Us

As the Dual Director of Sales (DDOS) I develop and implement the sales and marketing strategy of both the Hyatt Place Va Beach Town Center and the Hyatt Place Va Beach Oceanfront to ensure that joint occupancy, average daily rate and market share goals are achieved. This includes creating and implementing specific revenue, sales and marketing strategies and tactical plans. Develop new accounts, maintain existing accounts, and implement sales strategies to achieve revenue goals and maximize profits for the market while maintaining guest satisfaction. Develop and maintain relationships with key clients in order to produce extended stay room sales. Regularly sell hotel rooms through direct client contact.Partner with hotel GM’s and Hyatt to effectively maximize RevPar opportunities in the local market.Work as part of the senior leadership team of the hotels to positively impact the effectiveness of the operation of the hotels.Manage the team Sales, direct the day-to-day activities of the team, plan, organize, and assign work, develop and communicate strategies and goals. Create, train, and motivate those responsible for developing new accounts, maintaining existing accounts, and implementing sales strategies to achieve revenue goals and maximize profits for the hotels, while maintaining guest satisfaction. Create and implement the tactical sales plans that drive measurable incremental occupancy, increase average rates, and increase business volume during off-peak periods. Enhance the image of the hotels in the local community. Monitor sales activities/performance to ensure actual sales exceed the established revenue plan.

Virginia Beach, Va, Us

• Meet sales goals as outlined by the General Manager/VP of Operations• Manage day-to-day activities with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. This will include accountability for proactively soliciting and handling sales opportunities, and ensuring that all business is turned over properly and in a timely fashion for proper service delivery.• Working with management team in developing and executing sales strategies• Know the market and how to effectively assess what business is a fit for the hotel brand.• Assisting with the development and implementation of promotions, both internal and external• Providing positive and aggressive leadership to ensure maximum revenue potential• Directing client calls to acquire new business and/or close on business• Executing and supporting the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence, etc.)• Analyzing market information and implementing strategy to achieve property’s financial goals• Effectively develop relationships within the community to strengthen and expand customer base• Ensuring Exceptional Customer Service• Displaying leadership in guest hospitality, exemplifying customer service and creating a positive example for guest relations• Responsible for third party requests such as Hotel Planner, CVB and Brand RFP’s

Spartanburg, South Carolina, Us

To help OTO Development in the Sales efforts for the Hyatt Place Chesapeake/Greenbrier. Hired as an independent contractor to perform the regular duties as a Director of Sales for the hotel. (task force)Main duties are: sending out 2019 corporate rate agreements, training, responding to RFPs, assisting with the 2019 Business Plan.

Fairfax, Va, Us

First person on board at the hotel. Opened the first Hyatt in Virginia Beach. I have built positive relationships with customer base while increasing sales. In addition, I sustain rapport with key accounts by making periodic visits; exploring specific needs and anticipating new opportunities. Achieves (and often exceeds) revenue goals as well as planned objectives for RevPar, occupancy and average daily rate. Leads the property in all sales-related activities, including direct sales efforts, follow-up and proper sales administration. Operates the sales department within established sales expense budget, initiates and follows up on leads in a timely manner. Monitors production of all top accounts and evaluates trends within the market to ensure that efforts deliver targeted revenue from available markets. Conducts weekly sales meetings and other communication opportunities. Uses the SalesPro system to manage the hotel’s business, including generating reports, entering business, blocking space and building accounts. Partners with the brand, property general manager and regional director of revenue management to maximize revenue. Uses time management skills to meet commitments across multiple accounts and contacts. I am the sole contact for all national accounts and handle all qualifying and bids through Envision and Lanyon.

Spartanburg, South Carolina, Us

I was hired for the opening of the first Hyatt in Hampton Roads as Director of Sales and I created the foundation of the sales effort.

Fairfax, Va, Us

I was hired to open the first Hilton Garden Inn in Virginia Beach as the sales manager. Some of my job duties included establishing a client base of organizations, associations, social groups, and corporate businesses through direct outside and inside sales, conducting tours, developing and maintaining relationships with key clients, negotiating guest room rates, meeting room rental, and hotel services, assisting the Director of Sales with the implementation and achievement of the Sales Marketing plan. As well as being actively involved with industry networking groups, organizing and conducting outside Sales calls and Sales Blitzes, offered support to the Sales team, responded quickly to guest requests in a friendly manner and then followed up to ensure guest satisfaction.

Us

Respond to sales inquiries from potential clients and customers seeking sleeping rooms, meeting space, food and beverage services, etc., initiate new sales, prospects and qualifies leads and solicits potential clients, host and entertain clients and maintain client accounts, conduct property site visits, determine rates, prepare proposals, negotiate contracts, service accounts and analyze lost business for the hotel, and would partner with operations departments to ensure full participation in servicing accounts.

This hotel is now the Wyndham Virginia Beach Oceanfront. Handled Corporate Market.

Tampa, Fl, Us

Would also assist with special event catering.

Amsterdam, Nl

Maintained proper staffing levels within assigned departments, assisted with sales calls, maintained brand standards, conducted training, ensured complete guest satisfaction, provided direction to subordinates as necessary, and assisted General Manager in all aspects of taking care of the hotel.