Libby Swedberg Email & Phone Number

Dallas, Texas

Dallas, Texas

Responsible for delivering learning curriculum and programs including new hire and skill enhancement training. Training may include, but is not limited to, the Mortgage Fulfillment Division and technical training across the organization. Uses training expertise and job specific functional/ technical knowledge to deliver more complex subject matter as opportunities are available.Job Description- Uses training expertise and job specifics functional/technical knowledge to deliver more… Show more Responsible for delivering learning curriculum and programs including new hire and skill enhancement training. Training may include, but is not limited to, the Mortgage Fulfillment Division and technical training across the organization. Uses training expertise and job specific functional/ technical knowledge to deliver more complex subject matter as opportunities are available.Job Description- Uses training expertise and job specifics functional/technical knowledge to deliver more complex subject matter as opportunities are available- Trains from introductory to advanced levels- Facilitate learning through a variety of delivery methods (classroom, virtual training, conference calls, training and labs)- Facilitate training classes for new hires, and skill development courses for existing employees- Perform all administrative duties associated with conducting training. This includes, conducing all pre-training prep work, administering learning schedules and calendars, maintaining participant records (e.g., test scores, evaluations and attendance), performing all required Sum Total prerequisite requirements and post-training duties and ensuring learning is evaluated with post-training surveys- Assesses and coaches individual participant performance following training through observation as appropriate to measure the impact of learning to specific business results- Perform other related duties as required and assigned- Demonstrate behaviors which are aligned with the organization's desired culture and values Show less

Dallas/Fort Worth Area

CORPORATE TRAINER- Facilitated onboarding training for new Customer Service Reps (CSRs) using classroom & web based curriculum- Delivered cross-training for existing CSRs- Use of Learning Management System - Bridge- Completed needs assessment to determine additional training programs to benefit team members- Created new training materials for participants & facilitators, and updated existing materialsCSR – PHONE, EMAIL & CHATSProvided Chewy customers with the… Show more CORPORATE TRAINER- Facilitated onboarding training for new Customer Service Reps (CSRs) using classroom & web based curriculum- Delivered cross-training for existing CSRs- Use of Learning Management System - Bridge- Completed needs assessment to determine additional training programs to benefit team members- Created new training materials for participants & facilitators, and updated existing materialsCSR – PHONE, EMAIL & CHATSProvided Chewy customers with the highest level of service possible (e.g., answered phone in less than 3 rings, provided 95%+ of customers with one touch resolution, treated every customer and their pets as a valued family member), and received numerous compliment calls/emails from customers, and ongoing recognition from my peers and managers for world class service. Show less

Tyler, Texas Area

TRAINING SPECIALIST- Developed onboarding training guides for new Office Assistants, where none existed before- Delivered onboarding training to new Office AssistantsOFFICE ASST. II- Scheduled appointments for 300+ medical providers in over 40 clinics throughout NE Texas - Processed incoming/outgoing medical specialist referrals

Tyler, Texas Area

- Created/implemented the Business Development Call Center (including development of all process, training, reporting, etc. requirements)- Trained/managed a 12-member team...primarily making cold calls from "data-mined" lists I developed- Appointments set from outgoing "cold" calls increased from 3% when the BDC opened on June 16, to 50% on August 21 (48 business days).

Dallas/Fort Worth Area

- Training, Communication, Education & Implementation Specialist- Call Center/Help Desk - Developer/Manager- Residential Mortgage - Sr. Underwriter- Project Coordinator**Additional detail for these positions are included in Resume.

Greater Minneapolis-St. Paul Area

- Communication, Training & Implementation Consultant/Lead- Call Center/Help Desk - Developer/Manager- Residential Mortgage - Sr. Underwriter**Additional detail for these positions are included in Resume.