 Troubleshoot and resolve hardware, connection, printer and software issues reported to the Service Desk Update network applications as required  Maintain daily backup all the system and network devices  Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed Replace or repair defective parts and equipment. Conduct technology training for new users Provide support to the Operation team Conduct briefings and demonstrations for users and operation team Assist in the development of training coursework and materials  Maintain and expand knowledge base in area of expertise  Attend courses to develop and keep skills and knowledge current  Comply with continuing education requirements  Increase efficiencies, technical ability and interpersonal skills  Perform routine server monitoring and performance benchmarking (IPOS sever)  Monitor and remove virus, spyware, and other non-authorized software  Complete special projects as requestedSecondary responsibilities Maintain the backup and the troubleshooting the problems of the CCTV Troubleshoot and assist the entertainment system for operation team Check and verify the voice call devices , also maintain the connectivity

 Handling the IT section Teaching and practical of the networking and hardware of computer Design of electronic circuits and trouble shooting  CCNA Trainer & Instruction.