Customer Service Agent
Current✓ Investigates problems or errors in license records and initiates corrections✓ Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test procedures and regulations relating to all classes of licenses✓ Administers commercial license renewals, including accepting medical examination reports and criminal record checks✓ Assist in the smooth and efficient administration of examinations✓ Escalates customer concerns and redirects customers to other government agencies, when required.✓ Identifies license exchange privileges and test requirements for driver’s license applicants from other countries, provinces, and jurisdictions; assesses foreign license eligibility, translations, and letters of authentication from other countries