Senior Associate
CurrentReport controls, carrying out viable control structures, and maintaining them to ensure their currency and completeness. Collaborating with various departments to maintain control, Monitoring customer complaints with a critical eye, identifying root causes, and disseminating learnings to prevent recurrence. Addressing escalations swiftly, ensuring timely and positive resolutions for enhanced customer satisfaction. identifying and mitigating risks, promptly alerting the Anti-Money Laundering (AML) team as necessary. Processing and allocating pension funds to customer accounts, ensuring accuracy and timeliness. Implementing process updates within the team to achieve error-free operations and deliver superior customer experiences.
Jun 2022 - Present
