Lidia Oratore Email & Phone Number

Wallington, England, United Kingdom

Epsom, England, United Kingdom

♦ Warmly welcoming parents, students and visitors to facilitate a positive school environment.♦ Monitoring attendance and liaising with the EWO to boost participation for students with low attendance.♦ Organizing school meals by managing dinner numbers and reconciling with the Council.♦ Utilizing finance and admissions software for tasks like budgeting, reporting and enrollment.♦ Recording staff training and identifying development needs to promote continuous learning.♦ Managing the school website, updating content to engage parents and the community.♦ Working closely with the SENCO and SLT to support students' special needs.♦ Leveraging systems like SIMS, Bromcom, ParentMail and DOJO to streamline school administration.♦ Overseeing first aid, accidents and injuries to ensure student welfare and proper documentation.♦ Performing inventory and placing supply orders to maintain efficient school operations.♦ Arranging school trips and clubs to enrich the educational experience.♦ Preparing reports and submitting census information to comply with regulations.♦ Collaborating with teachers and leadership to enable a rewarding learning environment.

London, England, United Kingdom

♦ Warmly welcomed guests and handled front desk duties including reservations via phone, email and walk-ins.♦ Managed check-ins and check-outs efficiently, assigning rooms and arranging VIP amenities.♦ Focused on providing exceptional customer service, addressing guest concerns and fulfilling requests.♦ Handled all billing and invoicing accurately, identifying and resolving any issues.♦ Communicated policies clearly and maintained proper paperwork for security protocols.♦ Processed financial transactions like payments, adjustments and credit card charges.♦ Tracked sales ledgers, following up on invoices to facilitate collections.♦ Demonstrated strong communication abilities and interpersonal skills.♦ Showcased professionalism in ensuring smooth front office operations.♦ Collaborated with other departments to enable seamless guest experiences.♦ Developed expertise in hotel property management system and procedures.♦ Applied customer service experience to elevate guest satisfaction.♦ Exhibited attention to detail and organizational skills.

London, England, United Kingdom

♦ Organized private events in meeting rooms and promoted hotel restaurant/bar services to drive revenue.♦ Ensured excellent customer service, communicating effectively and resolving complaints.♦ Managed front desk operations smoothly, responding to high call and guest volumes.♦ Trained new staff on company policies and systems to uphold service standards.♦ Reviewed and processed city ledger payments accurately for financial accountability.♦ Provided clerical assistance for routine front desk responsibilities.♦ Demonstrated ability to perform senior management duties, overseeing operations.♦ Exhibited extensive knowledge of day-to-day functions across all departments.♦ Built rapport with guests and solved issues to maximize satisfaction.♦ Handled reservations and check-ins/outs in a professional manner.♦ Assisted with administrative tasks to support reception duties.♦ Showcased teamwork, communication and training skills.♦ Applied customer service expertise to elevate the guest experience.

Tower Hill, England, United Kingdom

London, England, United Kingdom

Diploma In Hotel Management And Tourism, Business Administration And Management, General, 85/100

Between 1994 and 1998, I undertook a stimulating journey of academic and professional development at Istituto Professionale di Stato V..

Virgin Atlantic/Iata Air Ticketing And Fares Level 2, Tourism And Travel Services Management

Atlantic/IATA Air Ticketing and Fares Level 2 program, played a pivotal role in crafting my expertise in Tourism and Travel Services.

Advanced Certificate In English For Business, Second Language Learning, A

At Westminster Kingsway College, I successfully completed the Advanced Certificate in English for Business, an intensive course.

Iata Air Ticketing And Fares Level 1, Tourism And Travel Services Management

Enrolling in the IATA Air Ticketing and Fares Level 1 program at Westminster Kingsway College was a strategic step in consolidating my.