• Processed, escalated, and managed the IT requests of customers, ensuring they were dealt with to a high standard within their respective SLAs. • Adapted quickly to a range of specialist IT software to maximise my contribution to the team. • Demonstrated sufficient competency within 6 months of employment to be involved in management meetings regarding the re-engineering of critical processes, despite initially starting experience as a temporary employee with no… Show more • Processed, escalated, and managed the IT requests of customers, ensuring they were dealt with to a high standard within their respective SLAs. • Adapted quickly to a range of specialist IT software to maximise my contribution to the team. • Demonstrated sufficient competency within 6 months of employment to be involved in management meetings regarding the re-engineering of critical processes, despite initially starting experience as a temporary employee with no experience.• Dramatically improved the SLA rate for IT Leaver requests; where previously there was a backlog of roughly 350 tickets, several of which were over a year old, 92% are now processed within the 5-day SLA target.• Worked as part of the team designing the company’s IT Leaver Process, which resulted in a 50% reduction in the duration of the task.• Coordinated the allocation of digital housekeeping tasks and the ‘Leaver’ ticket workflow among the team, ensuring both were kept up to date without over-taxing resources.• Authored Knowledge Base Articles for publication on the company’s ITSM service. Show less

• Analysed, ordered and streamlined extremely sensitive medical records to prepare them for computerisation. • Maintained a consistent focus on small yet vital details to ensure records were filed correctly, while processing upwards of 40 records a day, which were frequently over 100 pages long. • Displayed maturity and trustworthiness due to the extremely sensitive nature of the records being dealt with, along with an understanding of the ethics of medical confidentiality.

• Maintained a calm and positive demeanour in a fast-paced, public-facing environment. • Utilised excellent communication and interpersonal skills while working as part of a team delivering customer satisfaction. • Worked at short notice when needed, demonstrating commitment and dedication.