Liem Phan Email & Phone Number

• Write technical design specifications for OSS fault and performance management tools – e.g. UMTS, CDMA Voice, Data, EVDO, LTE, EPC; and related adjunct elements.
• Provide on-site customer network management center evaluations and recommendations for OSS product and process optimization.
• Liaison between switch vendors, database vendors, and internal customers to specify, collect, and report on performance metrics from a nationwide wireless network.
• Engineer metrics for Alcatel-Lucent, Ericsson, Huawei, and Nokia Wireless Data, and IOS systems.

• Design/Execute ad-hoc reports to support network performance metric testing and user requests.
• Perform detailed investigations of abnormal report outputs to include confirmed analysis with vendors and field management, initiates corrective action, and maintain diligent follow-up.
• Audit, analyze, and ensure performance measurements collected from the network elements are accurately loaded to the network performance database. Identify and resolve issues encountered along the data collection.
• Review and design test plans for validation of vendor and system software releases.
• Perform first market application testing to monitor, log, and report pertinent activities and associated test results to ensure they are documented according to test requirements and plans.
• Provide technical assistance via phone and e-mail to end-users to include system access, availability, analysis, and documentation to the Network Performance Reporting System.

• Provide quality customer service, including verbal and written communication with individual customers and financial instituions.
• Manage and implement Series 1 software from a national level to the plant level.
• Design and execute testing matrix to verify integrity of software before being released to all production systems.
• Facilitate weekly conference call with national programming group to discuss programming changes required.
• Point of contact for all programming requests. Responsible for analyzing validity, scheduling, and testing of software.
• Identify and troubleshoot data processing errors through the Series 1 system.

B.A. Applied Organizational Leadership, Business

Education record