- verantwoordelijk voor het onderhoud en implementatie van technische en administratieve business toepassingen & ICT eigen interne toepassingen,- staat in voor de opvolging van de incidenten en service aanvragen van de toegewezentoepassingen,- staat in voor technische vertaling van functionele behoeften, werkt hiervoor eenwijzigingsvoorstel uit, toetst af met de interne ICT architect en volgt de implementatie ervan op ,- geeft binnen projecten de nodige technische ondersteuning waardoor de toepassing ook naprojectoplevering geborgd kan worden binnen onze ICT organisatie- werkt mee aan verbetervoorstellen om de interne werking binnen de dienst te optimaliseren /automatiseren,- staat mee in voor de verdere uitbouw van de documentatiestructuur- ondersteunt mee operationele systemen & websites

As Senior Principal Support Engineer I am regarded by Oracle, partners and customers as the technical expert in Oracle product usage in complex, open systems implementation environments. Anticipates reliability, availability and serviceability (RAS) requirements and other issues before they impact our customers production systems. I resolve complex problems and mentor (Principal) Support Engineers on procedures/processes to produce high-level customer satisfaction. As Cluster Technical Coordinator I support the cluster manager in managing the global queue and work flow for a given cluster (eBusiness HRMS EMEA) from a technical perspective.Responsibilities include : -Ensuring critical service requests (SRs) and work failures are assigned and processed during the active shift- Monitoring for unassigned SRs and for SRs owned by unavailable engineers and taking appropriate action as required- Working with the cluster manager and advanced resolution engineers to ensure unresolved, escalated, or aged SR’s are resolved- Monitoring executive escalations to ensure SR resolution is progressing- Managing SRs to reduce the number of escalations- Monitoring bug-related SRs to ensure that requests from development are responded to in a timely manner- Acting as first point of contact for engineers in case of technology related issues (re-assign, etc)- Ensuring consistency and continuity of technical and customer handling- Cooperating actively with cluster technical coordinator counterparts in other time zones to deliver global service- Ensuring a balanced work load in the cluster

Oracle Support Analyst - HRMS - Personnel Services

Project Manager: support and advise customer on project management during implementation of Oracle HRMS and Oracle Learning ManagementTeam Leader: Central Point of contact with SSI (Solution Services India) , lead complex customization implementationFunctional Consultant: map business needs to Oracle HRMS, lead workshops, setup and document system, support user acceptance testing, train end-users, post go-live supportSolutions Architect: Assist customer taking important implementation decisions to ensure most efficient implementation, setup proof of concept, assist in pre-sales demosQuality Assurance: quality control on all project deliverablesTrainer: Delivered 'Implementing Oracle Human Resources' trainingProducts: Oracle Human Resources, Oracle Time&Labor, Oracle Learning ManagementSkills: Project Management, Team lead, Problem Solving, Quality Assurance, Presentation SkillsCustomers: Axima, FAVV, Telenet, VSKO, FOD VVVL, Landbouwkrediet, Nationale Bank

Central Project Officer : responsible for quality of Oracle Consulting proposals and projects, setup system for project monitoring to reduce risk on failure, plan , execute, follow-up project healthchecksQuality Coordinator Consulting: responsible for ISO9001 and TickIT certification, help Consulting's management team to identify & implement improvements of value to Consulting Belgium's business and operations, and move Oracle Consulting Belgium beyond ISO9000.To ensure consistency of Oracle Consulting Belgium's practices with EMEA&world wide practices and operations.Skills: organizational talent, auditing techniques, time management Education : CKZ Internal Auditor - successfully completed lead auditor training

Projects :Ministery of Agriculture - analysis for GBCS, an integrated system for calculation and control on government donations (subsidies) for agriculturerole: functional analystACC - ACC is a belgian company specialized in the development of applications for hospitals. The project consists of the development of several modules (procedure book, medical files, nursing files, ...) that are part of a global medical application. The team consisted of 7 Oracle employees and 7 ACC employees.role: team leaderresponsibilities : Define and maintain standards for development; Assist analysts and review their work; Plan, follow up and assist development of the applicationsEuropay - role: functional analyst

Project - DHL Billing project - development of a custom billing solution, as extention to Oracle Financials