Lieven De Baene is a Service Delivery Manager at ContactExpert Belgium at ContactExpert Belgium. They is proficient in Dutch, French and English. Colleagues describe them as "It was a pleasure of working with Lieven at Xerox and later on Harvest Group. Lieven is extremely efficient in communication, has strong ownership, is driving for results and has great charisma to get his team fully aligned. Lieven has both a detailed idea on how to achieve his objectives without losing the helicopter view. Lieven brings a wealth of knowledge and experience in customer care as well as being thoroughly engaging and client focused. In a few words I’d say he’s firm but fair and always in for a little humor. His human attention as well as his business focus make him a very valuable colleague and sparring partner." and "Whereas Lieven joined our team to further assist in the start-up of a new, challenging and complex support desk; I've seen him grow from a junior team leader to becoming a solid, performing and extremely reliable team leader. Being result driven and applying fair but strict management towards his team, he was well respected by both team members, peers, management and client. His contribution to the implementation of an additional module into the service model was for instance well perceived and applauded by the customer. Has great people management skills and is successful in being a key-element in building for results for and with people. Exemplary and recommendable profile."