Ligia Gamboa Ruiz Lion Email & Phone Number

Remote

Remote

Communicate with customers from the U.S. and Canada, via phone calls, live chat, and emails, solving any situation that may surface when interacting with the Instacart platform, following the appropriate guidelines and procedures.

Lille Area, France

- Listening, responding and mediating between international guests and accommodations resolving complex issues via phone calls, chat and email.- Replying to emails and messages from customers all over the world in English, French and Spanish.- Navigating different online IT tools and browsers to provide accurate information and follow set processes.

Mérida Y Alrededores, México

- E-learning layout design.- Textbook editorial design.

Mérida Y Alrededores, México

- Printed and digital design, posters, advertising products, canvases.- Branding, collateral, social media visual content.- Silhouette cameo vynil cut

Mérida Y Alrededores, México

Creation of visual content, such as banners, posts, gifs, short videos, animations, infographics and photography for different social media accounts.

Mérida Y Alrededores, México

- Posters to promote events held in the institution, which were adapted for promotion in social networks and other digital media, for which I was responsible. - Photographer in the cultural events offered by the school; I edited and shared photos on social media.

Mérida Y Alrededores, México

- Banners for social media and mailing promotion of the language courses, workshops and other services provided by the institute. - Flyers, posters, coupons, and animated short videos for advertising.

Mérida Y Alrededores, México

- Managing large amounts of inbound and outbound calls in a timely manner.- Following call center “scripts” when handling different topics.- Identifying customers' needs, clarify information, research every issue and providing solutions.

Licenciatura, Graphic Design

Diplomatura, Photography