Lindsey Hickman Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Evansville, Indiana, United States

Monroe, Georgia

Greater Atlanta Area

Monroe, GA

• Oversaw billing and denials for over $650,000 in allowable collections annually, increasing collectable sales from 47% to 89% in 16 months.
• Oversaw Patient Care, Equipment Management, and Communication for 1500+ active patient accounts annually
• Developed and implemented marketing and advertising (including continuing education programs for medical community, print and billboard advertising, marketing materials, and website development)
• Designed and promoted patient education programs (diabetes management, CPAP care and usage, etc.) - including billing services, personnel and program materials
• Enforced patient collections and organized billing practices for effective collections and increased filing
• Implemented beneficial customer service practices - customer satisfaction surveys, follow-up call procedures, established routine therapy visits, and established after hour on-call procedures

• Maintained lines of communication with referral sources: doctors, nurses, case managers and social workers
• Company representative at trade and community events (Chamber of Commerce, Walton County Medical Coalition, Georgia Association of Medical Equipment Suppliers, Downtown Merchant Association, etc.)
• Identified and developed relationships with potential referral sources
• Increased community awareness of the company’s offerings and availability for our patients
• Responsible for new referrals for over 35% of new business

• Interviewed, checked references, ran background checks and extended offers to 95% of the summer seasonal staff for 2003
• Responsible for establishing training workshops and scheduling events for counselor orientation week for camp.
• Traveled to approximately 8 summer job fairs to recruit on behalf of the camp.
• Contributed to maintaining parent relations and camper files.
• Supervising 3 office staff members, delegating office duties.
• Maintained a professional demeanor and atmosphere while communicating with parents through phone calls, email and fax.