Liisa Hansen Email & Phone Number

Estonia

Tallinn, Harjumaa, Estonia

Tallinn

Scoro helps to streamline work and eliminate routine tasks to ensure a business runs as smoothly and efficiently as possible – from sales through to billing.Scoro’s features include calendaring, task and project management, quoting and billing, reporting and a real-time dashboard.My role is to provide Scoro clients comprehensive assistance and advice during the process of new business management software implementation.* Leading implementation projects for enterprise clients and providing best practices and advice on how to improve. Optimise their work processes.* Coordinating deliverables amongst client’s executives and operations management to build effective business processes. Holding training sessions for the rest of the business for a successful transition and ensured user adoption.* Coordinating deliverables amongst internal team members from product, integrations, development, customer support and success teams to ensure timely go-live dates.* Hosting webinars on product functionality in order to share knowledge to a wider user base. * Working closely with Customer Onboarding Operations Analyst to improve and structure the enterprise onboarding processes by providing feedback on my experience.

Tallinn, Estonia

End-to-end business management SAAS solution for professional and creative services that helps to streamline work and eliminate routine tasks

Tallinn, Estonia

Help deliver Cloud Application Management Services at a business that is a market leader of Scandinavian and Baltic countries

London, United Kingdom

Rakuten Fits Me provides a solution for eCommerce apparel retailers by helping their shoppers to understand sizing and fit of each individual garment. Helping customer increase online conversions and reduce fit related returns.Leading client implementations throughout the whole on-boarding process by choosing practices that were best suited for each customer’s needs. • 100% of the launched customers gone live within the timeline set• Clients won (such as Warehouse, Moss Bros) by providing expertise level support during pre-sales process• Created a project implementation flow documentation that outlines the framework of activating a new customer. It is used:(a) as a structure for each new implementation project(b) task templates for each reoccurring assignment help speed up the overall implementation process and keep the project easy to follow and consistent.(c) for new employee education• By working closely with Product and Data Science teams to evolve the product’s software based upon expertise and customer feedback, improvements made to the way the data has been imported to the system and the way it is processed within the internal tools. • By working closely with Product and the Design teams I helped improve the user interface and the user experience of the shopper facing products.

Tallinn

I helped make key decisions around the product improvements and supported all teams on Garment Technology related questions. I was responsible for educating all the new Garment Technologists in the business and supporting them thereinafter.• I was asked to attend client meetings (such as George Asda and Rentokil) to provide expertise level support on why our software was fit for them.• I participated on client facing fit tests (such as Masai and Billabong) to validate the tool accuracy, gather data, create data driven analysis, adjust recommendations if needed and provide feedback to the data science teams and to clients, who then could take them into account ahead of new product launches

Tallinn

Baltic Intertex offers apparel development services to clothing brands from receiving an idea to shipping back a fully finished production of clothing. The company strictly focuses on quality.Main task for me as a technical designer was pattern making. Once the initial pattern was cut and sewn, I was responsible for sampling, making corrections, implementing changes on the pattern and finalising the sample size’s pattern. Once the sample size was ready, I was responsible for preparing, grading the pattern and marker-making for production.

Applied Higher Professional Degree, Technical Design Of Apparel

Activities and Societies: Erasmus Program

Fashion/Apparel Design