• Managing the system implementation of Ruleguard’s SaaS platform delivering Governance, Regulatory and Compliance solutions for financial services clients• Improved stakeholder engagement defining detailed project plans for client implementations with clear agreement on scope, deliverables and timelines. • Client engagement through facilitation of business workshops and customer demos to agree specifications and deliverables.• Successfully rolled out a strategic project portfolio management tool setting up the PMO function and governance framework, improving team engagement and collaboration to track and manage projects actions, risk registers and progress reporting.• Responsible for managing strategic projects engaging with partners, third party vendors and internal teams, reporting project progress to senior leadership including CXOs.

Led the phased implementation of a SaaS technology solution (Operational Management System) for one of North America's largest Asset Management companies based across their global teams based in NA, EMEA and APAC geographies. System and Process consultancy for one of Canada's largest financial services company delivering Operational performance improvements.Established test strategies and plans for release upgrades, managing project scope in Jira and ensure collaboration across Engineering, external vendors, and client stakeholders.• Conduct business process modelling and value-stream mapping to remove bottlenecks, recommend continuous improvement initiatives.• Enhanced operational performance delivering a 28% uplift in efficiency for operational teams in Transfer Agency and Fund Accounting departments through strategic system implementations.• Implemented Lean Six Sigma methodologies to eliminate inefficiencies in Back Office operations, accruing over a million dollar annual benefits from resource savings and reskilling to support new businesses.• Realised cost savings by automating and establishing data feeds into a SaaS system, collaborating with Engineering, client vendors, and third-party suppliers to enhance strategic planning, forecasting, and managerial reporting.• Analysed key business processes for Sun Life’s Insurance claims and underwriting teams delivering productivity gains.• Revitalised system workshops and restructured payment reconciliation processes in partnership with business client managers and stakeholders, achieving a 35% reduction in investigation times, rework, and errors.

Orchestrated strategic trials and launched fibre broadband products along with new service capabilities, driving an enterprise transformation program. Deployed technological solutions in collaboration with Operations, Tech Delivery, Product Line, BT Security, and Commercial tbudget, revolutionising the customer service environment for over 700 operational agents by introducing self-serve functionalities and real-time availability for 60+ service providers.• Delivered a user-centric order management platform, revolutionising the customer service landscape for over 700 agents; managed product features for self-serve fulfilment and real-time availability for service providers.• Slashed 32% of contact volumes in desk teams by optimizing chatbot workflows, significantly reducing wait times, improving customer experience and achieving 14% savings in agent FTEs.• Managed the development and delivery of service dashboards for KPI reporting and data insights for process improvements.• Reduced no-access engineer visits through optimized job allocations and better messaging across B2C and B2B systems.• Delivered an Ofcom-regulated digital portal for reseller self-serve, managing customer trials and Azure integration for Single Sign-On access, and presenting monthly updates to FCS and communication providers.

Manage IT projects and releases for Financial application systems to deliver Regulatory changes/compliance, Customer mergers/acquisitions/on-boarding and ongoing Product enhancements. Employed formerly with International Financial Data Services / DST Systems, a joint venture of State Street and is now part of the American multinational fintech provider, SS&C Technologies.Led FCA regulatory projects spanning funds, pensions, and wealth management businesses. Conducted Business Confidence testing following the deployment of critical projects and managed the resolution of post-live issues.• Steered significant project releases for products such as JHC Figaro, RPA, and e-commerce platforms including Digital Investor, CREST settlement, Euroclear EMX, and AMC Rebates, delivering functional enhancements and regulatory changes.• Migrated middleware GlassFish ESB services to Software AG APIs for trading platforms; implemented PCI-DSS compliance changes.• Implemented system releases for MiFID II, Client Money, GDPR, FATCA-CRS changes, and enhancements to PCI-DSS payments.• Managed infrastructure releases for server upgrades and developments overseeing the entire release process.• Led critical ecommerce releases for major clients, manage release deployment schedules and regular release meetings.

Manage the rollout of a Work Management solution bringing in transformation and delivering better customer experience for all Operational sites replacing their existing Legacy systems. Created and presented a rollout plan for launching the new digital solution across all Repairs, Maintenance and Gas service contracts.• Introduced project governance and robust planning to drive stakeholder engagement and streamline delivery processes.• Led business workshops to conduct gap analysis and formalise the strategic product roadmap for all housing contracts. • Devised rollout plan for sub-contractor billing and payroll services, organise Steering Committee meetings with project sponsors.• Decreased delivery cycle times by 35% by implementing Agile Scrum methodologies and managed all client communications.

Client : BT Retail Business (Telecom)• Successfully managed the UKBS programme's system rollout and key capability deployments into Operational sites across the UK using ITIL processes to deliver business roadmap objectives.• Proven track record of accelerating key capability deployments for program benefits sign-off enabling volume migrations with uplift in customer experience and Service Delivery management for all Operational systems.• Control QGs for Business Change through Operational Pilots and Deployments reporting to Programme Board.• Manage Business Releases to meet regulatory compliance; engaging with delivery teams of 100 resources.• Maintain Business readiness packs, dashboards, RAID logs and present updates at weekly programme reviews to senior leadership consisting of Board Directors, Senior Operational Users.• Manage Roadmap priorities throughout the SDLC phases, RPMs, E2E Test, Warranty and Service In-Life.

Client : BT Openreach (Telecom)• Provide process consultancy for new system designs complying with the OSS/BSS architecture in an AGILE delivery framework and assist the Process Design team in planning and design of efficient E2E solutions.• Close collaboration with Operational stakeholders in the Test & Diagnostics space and implemented the usage of latest test devices in order to achieve RFT targets and lesser Repeats faults through process efficiency.• Analyze gaps in the existing Fault appointment process and deliver an effective solution to reduce the cycle times and save engineering visits to the customer.• Chair workshops with senior business managers to propose the E2E solution for Operational needs.

Client : BT Wholesale (Telecom)• Analyze the existing Legacy Business Processes understanding the pain areas to provide process automation and deliver a new business transformation system using JAVA J2EE technology on Oracle database.• Convert Business needs to specific functional requirements in the form of user stories capturing Acceptance Criteria that feeds as input for solution design and Unit testing teams.• Led the offshore delivery teams responsible for Systems and Database Designs and matrix management of Development and Integration teams throughout the entire SDLC in an AGILE model.• Define the Pilot Test Strategy and drive business change with engagement of external customers on system pre-requisite setup, manage overall test execution, system governance, project plans, defect reporting, etc.• Presented Industry Show and Tells for BT’s customers briefing on System Changes with experience in delivering functional training and setting up a training team and environment.

Client : World Bank (Banking and Financial Services)• Coordinate technical deployments and conduct internal reviews ensuring quality standards and checklists for all project deliverables produced using the waterfall approach.• Validate test plans / test cases and review test results during Unit testing and System Integration testing phases.• Maintain traceability matrix along with test case management and versioning associated test results through Mercury QC.

Client : American Express, JAPA region (Banking and Financial Services)• Perform Impact Analysis on the OS/390 Mainframes application system for new business requirements.• Validate the high level business needs provided by users and map the related specifics to corresponding functional requirements.• Perform system analysis and review design deliverables coordinating with Development teams following the waterfall SDLC delivery model.• Schedule design walk-throughs, conduct project reviews and weekly status meetings.

Client : Experian North Americas (Banking and Financial Services)• Create marketing campaigns for customers using IBM UNICA Affinium tool to define client segmentation criteria, campaign scheduling, List Generation and Output Formatting for targeting prospect and existing customer base with new offers.• Engagement with marketing teams on business requirements, performance tuning campaign workflows replacing with DB2 AIX SQL queries to bring in cost savings and better system utilization.• Implement best practices in writing efficient SQL queries in Scripts and Stored Procedures in place of Affinium generated code for better performance.• Lead developer managing a team of 8 offshore developers in creating customer credit attributes using ADT and FICO score models through SQL views.

Client : American Honda Motors (Automotive)The project established a communication system with the vehicles service dealers reporting any mechanical issues on real-time and was developed for the company's luxury segment of cars.• System Implementation and Stored Procedure development to improvise the XML generation for preventing Database deadlocks and improving transactional performance of JAVA EJB application code.• Presented the middleware architecture for Honda’s Information Platform with the use of IBM WebSphere.• Performance tuning and optimization of DB2 SQL queries used in architecture processes and jobs related to various functional streams cutting down the transactional processing turnaround to 1/10th.• Devise best practices in writing efficient SQL queries for Stored Procedures and Batch extract jobs.• Develop scripts for automated refresh of Build and Test environments and maintain test data and results using HP QC and Test Director.

Client : Reserve Bank of India (Banking and Financial Services)Production support and systems analysis for a Securities Trading platform implemented for the Reserve Bank of India.Managed and worked on the Security Settlement system interfacing with RTGS.• LIVE application support and system administration of all Secondary Market modules of the e-trading platform.• Implementation of the Phase 1B system for parallel run and subsequent rollout to the LIVE environment.• Conduct functional training to RBI Public Debt Office departments and Market participants.• Performance Analysis, Optimization, DB2 Database administration and Application Tuning (on OS/390) and manage data migration activities.• IBM WebSphere MQ Series Management on OS/390 and Windows 2000 platforms.• Preparing SQL reports for PDO-SGL and IDM departments on account information and transaction data in NDS system.