Lillian Shepherd Email & Phone Number

As a People & Culture coordinator, I balanced office and people management with a multitude of other administrative duties. I handled all purchasing, management, and support for our Boston location, including redecorating the entire office and keeping our vast snack options well-stocked. I assisted with several aspects of New Hire Onboarding, including sending out appropriate HR forms, setting new hires up in our payroll system, using E-Verify to confirm employment eligibility, and other administrative tasks. I processed payroll for both our hourly and salaried employees. I planned and executed a minimum of two engagement events for our office every month, including holiday celebrations and charity drives. Additionally, I managed the expenses for our department head, created content for our weekly employee newsletter, and many other duties as needed.

Boston, Ma

Served as the administrative assistant for an entire department, assisting 25+ individuals, as well as serving as a personal assistant for department head. I made all national and international travel arrangements for the department; including airfare, hotel bookings, and car rentals. I also managed expenses for the department head, maintained calendars and coordinated appointments and meetings for the department, and coordinated and purchased supplies for the department’s conference rooms, supply areas, and printers.

Cleveland, Oh

As the Administrative Assistant for the department, I answered and managed incoming and outgoing calls regarding the pensions we managed, which entailed assisting participants in filling out forms and answering questions about plan specifics. I wrote cover letters for all outgoing department mail and sent out appropriate forms and other information a participant requested. I checked all incoming paperwork and applications for completion and accuracy, reaching out to participants to rectify any issues. I also took accurate meeting notes for the weekly departmental meeting, logged all participant requests and incoming phone calls in the Microsoft Access database used by the department, and maintained our filing system for over 30,000 participant files.