Lillian Smith Email & Phone Number

United States

Bill Customers using Loadmaster (LME) system via EDI, e-mail, or paper copies for freight-related revenue.Bill for non-freight revenue through the Miscellaneous Billing function in LME system.When necessary, process credit/rebills to correct previously issued invoices.Process incoming paperwork (i.e. - Trip Sheets, BOLs, Pods, Receipts, Tolls) in both hard copy and electronic format (via Trans Flo) from driver/carriers & “timestamp” in LME for purposes of measuring compliance of timely submissions.Save documentation that supports “Approvals to Bill” in LME, including Sales/Customer Service (CS) and Permit/Over Dimension (O/D) Departments.Responsible for maintaining Customer Billing Portals to ensure outstanding items are cleared on a timely basis and discrepancies are fully addressed.Request and follow-up on Spot Quotes and Unbilled questionsWork with Operations and Brokerage Teams to track down paperwork that is necessary to bill customers and pay drivers/carriers.Follow processes that are in place to ensure that payroll receives paperwork for accurate and timely processing of driver payroll within cutoff period.Receptionist greeted visitors, answered the phones, routed calls and took messages.

United States

Perform 100+ inbound and outbound calls for loads to be picked up or delivered Partner with Brokerage team members to deliver exceptional customer service, communicate any issues, verify load details and dispatch drivers Perform 75+ check calls to drivers and carriers confirming on-time pick-up and delivery of shipments. Update account managers on any issues that arise throughout the life of loads and create solutions for those problems Investigate product overage, shortage, and damage, and complete the appropriate documentation Validate all load data prior to marking a load as delivered Communicate tracking updates to customers and conduct customer service calls to identify other business unit needs Verify order details and reference numbers are accurate and communicate that information to the drivers and carriers.AuditAudit all necessary documentation for the efficient, timely, compliant delivery of international shipmentsOrder entryData entry, Excel worksheets, and filing.Communicating with clients via phone. Order entry, product look up, sales entry. Assist with annual inventory countW3 schedulerPlans and processes production and assembly work orders to meet shipping schedules, investigates delays and takes action to ensure that objectives are met.Follows up on production delays and schedule changes, investigates causes, and communicates pertinent finding in a customer service role.

United States

Expected to assist the store manager in meeting or exceeding assigned sales plans and target metric objectives within the assigned store.Maintains a commitment to the company’s sales processes, values and business code of ethics.Ability to achieve results when assigned a MOD (Manager-on-Duty) segment. Work with employees to ensure goals are achieved.Responsible for properly and accurately receiving merchandise, totaling bills, accepting payment, and making change for customers in our retail stores. Teaches others to do the same.

United States

Budgeting and cost controlsSafety SanitationsQuality controlsCustomer Service

United States

SalesCustomer Service