Lillian W. Email and Phone Number

Connected with 200+ high-achieving students and families weekly using Salesforce to discuss the college application process. Assessed students’ individual needs following Miller-Heiman Conceptual Selling strategies. Assisted the branding of a fast- growing start-up that has produced $2M+ annually. Key Accomplishments: ● Generated over $100,000 in revenue for the company, scoring #2 ranking among training class ● Led and developed HBCU training from scratch to discuss… Show more Connected with 200+ high-achieving students and families weekly using Salesforce to discuss the college application process. Assessed students’ individual needs following Miller-Heiman Conceptual Selling strategies. Assisted the branding of a fast- growing start-up that has produced $2M+ annually. Key Accomplishments: ● Generated over $100,000 in revenue for the company, scoring #2 ranking among training class ● Led and developed HBCU training from scratch to discuss college admissions, student experience, etc. to improve cultural competency of teammates; organized training 1 month into onboarding ● Improved meeting schedule rate from 3% to 8% with an all-time high close rate of 10% Show less

Onboarded and advised prospective students to the university year-round. Monitored logistics in following up with students on admission/denial statuses and admission appeals. Cultivated awareness of university’s program offerings and matching students’ preferences to appropriate programs. Key Accomplishments: ● Organized annual recruitment objectives through a coordinated schedule, tracked over 4 promotional projects ● Evaluated ongoing recruitment techniques in… Show more Onboarded and advised prospective students to the university year-round. Monitored logistics in following up with students on admission/denial statuses and admission appeals. Cultivated awareness of university’s program offerings and matching students’ preferences to appropriate programs. Key Accomplishments: ● Organized annual recruitment objectives through a coordinated schedule, tracked over 4 promotional projects ● Evaluated ongoing recruitment techniques in collaboration with Marketing, increased 4 % to 8 % ● Analyzed and compiled 4 monthly reports related to the university’s application process Show less

● Promoted from Student Associate to handle sensitive student inquiries using the Candidate Management System ● First touchpoint for 100+ students and families daily to resolve issues related to course curriculum; client connection led to improvements in school registration from 3% to 8% ● Assisted in training of 2 associates in areas, such as social media, processing the Banner student system

● Aided prospective students through the admissions process.● Assessed student interests and skills to provide strategic information about pursuing suitable courses.● Performed administrative duties related to processing student documents in Banner and CRM● Trained and supervised fellow student workers on various duties