Lily Wolfe Email and Phone Number

● Receiving, shipping, & warehouse manager overseeing 35 direct report employees.● Oversees scheduling and unloading/loading shipments for inbound/outbound trailers. ● Direct and support the daily management and prioritization of team members to meet or exceed all performance standards, including reliability, cost, waste, safety, quality, sanitation.● Pro-actively recommend and implement process improvement initiatives to increase operational effectiveness and efficiencies.● Interact cross functionally to resolve issues and ensure that customer service requirements are met.

● Project management: client and subcontractor coordination & communication, document control, financial analysis, change management, and schedule adherence for commercial construction projects. ● Responsible for estimating and bidding potential work using estimating software and pdf editing software.● Worked with vendors to procure best pricing and lead time for products.● Worked with subcontractors to price and schedule work for potential and existing products. ● Managed billing and invoicing for work completed. ● Anticipated, adapted, and responds daily to rapidly changing project conditions and needs while maintaining a positive perspective that change comes before growth.● Trained new assistant project manager in company processes and project management fundamentals.● Complete financial analysis post-project completion to assess GMP achievement, lessons learned, profit loss, best practices.

• Responsible for day-to-day operation management, document control, financial analysis, change management, and schedule adherence for commercial electrical construction projects.• Anticipates, adapts, and responds daily to rapidly-changing project conditions and needs while maintaining a positive perspective that change comes before growth.• Creates standard operating procedure process documents for new and existing workflows; create & execute training presentations for team members in both one-on-one and group trainings.• Builds reports relative to project performance, analyze data and metrics in comparison to the projected costs and profitability, identify next steps required to ensure project initiatives are met, and present results to internal and external stakeholders to ensure successful execution of strategies.• Frequently works with internal support departments and external clients to collaborate for the highest level of project performance.• Concurrently managed scopes on multiple concurrent projects in various states of construction, valued up to $17m.

Supporting the key electrical and telecom contractors in the greater Seattle area. Application knowledge proficiency in anchoring, firestopping, direct fastening; experience working in commercial high-rise buildings, multi-unit residential towers, data centers and schools. Averaged 128% of sales targets through three territory changes and a promotion to Key Account Manager in June 2019’  Identify growth opportunities and navigate customer organization structure, influence key stakeholders, and identify procurement protocol. Identify new projects and present new innovative solutions to advance customer success Provide demonstrations of product and software resources; post-purchase support includes onsite training of end-users and checkpoints with key stakeholders to ensure maximum value expectation is met and discover opportunities for further growth. Collaborate with and lead a team of account managers and field engineers to drive sales and customer engagement and satisfaction within account base. Continuous relationship management driven by daily interactions with customers via onsite visits, phone and email communications. Organize and run project takeoff meetings to explore customer expectations, confirm existing and recommend new product and/or software solutions, establish metrics for success and create touchpoint cadences.

· Managed 17 military installations’ RAPIDGate software accounts and oversaw individual background screening and civilian contractor ingress/egress procedures at each individual installation to ensure federal regulation adherence.· Responsible for the proper implementation, continuous care, and total realization of program capabilities from the end user to installation key stakeholders. · Worked closely with key stakeholders to identify existing and potential challenges related to policy, standard operating procedure and enforcement to design creative solutions and influence transformation of current processes to enhance security.· Acted as first point of contact for escalations, technical issues, product demonstrations and training for military personnel. · Liaison between SureID technical teams and military end user to interpret pain points and help to initiate quick resolution for the user. Translated internal technical language and military language between internal departments and customer.

· Leader to seven direct report employees to support military customers for technical software support, reporting analysis, data uploads, data quality assurance and more.· Became the first Minot Program Support Lead in March 2015 and promoted to Manager in April 2016, independently learning and adapting to the newly-created roles with remote support from headquarters leadership. · Managed Program Support (a department devoted to customer service for military personnel of over 100 installations), overseeing employees at the Minot, ND and Hillsboro, Oregon offices. · Kept a functional working knowledge of department and company processes, as well as other department procedures as necessary.· Updated documentation of processes and created training presentations for department-wide training. · Handled escalations and high-profile data requests for external and internal customers and other departments; developing more efficient and value-added processes.· Regularly communicated and collaborated with other departments in order to provide both vendor and military customers with an excellent and comprehensive customer experience.· Managed the transition of the company phone system from LiveOps to inContact, implementing a workforce management and quality assurance tool for department leadership to use as a means of tracking employee performance. Created and assessed key performance indicators to keep department goals on track.· Implemented and managed the department attendance tracking system in MS Access to track new protected leave requirements as mandated by the state of Oregon; responsible for tracking Program Support employees’ usage of protected leave.· Overhauled and managed a new quality control and assurance protocol to enhance

Customer service representative for military security personnel and civilian contractor customers. Handled phone and email inquiries consisting of payment requests, account inquiries, technical support troubleshooting, and general client support requests.