Lillian Mason Email & Phone Number

Rochester, Minnesota Area

Des Moines, Iowa Area

• Banquet Manager for downtown hotel with a total of 28,261 square feet of banquet/meeting space • Supervise 2-25 banquet associates while performing banquet set up, food service, and banquet tear down • Review food and beverage accounting critique with Director of Accounting, Senior Manager of Food and Beverage, Restaurant Manager, Director of Operations, and Hotel General Manager • Created weekly schedule for 25 banquet server/bartenders and 3 banquet supervisors • Managed… Show more • Banquet Manager for downtown hotel with a total of 28,261 square feet of banquet/meeting space • Supervise 2-25 banquet associates while performing banquet set up, food service, and banquet tear down • Review food and beverage accounting critique with Director of Accounting, Senior Manager of Food and Beverage, Restaurant Manager, Director of Operations, and Hotel General Manager • Created weekly schedule for 25 banquet server/bartenders and 3 banquet supervisors • Managed employees from outside temporary work agencies • Create rapport with the on-site event contact for the duration of their event—ranging from 1 hour to 7 days • Conduct weekly Banquet Supervisor meeting to discuss the department, upcoming events, budgets, and other relevant material • Utilization of the Marriott Meeting Services Mobile Application for immediate communication between Banquet Supervisor and on-site event contact • Supervise events ranging from 10-3,000 attendees for social, corporate, and wedding events • Responsible for Banquet alcohol order and month end alcohol inventory Show less

Ames, Ia

The Iowa State University Research Park is a 400-acre real estate development serving 65 companies and 1,700 employees • From concept, marketing, budgeting, communications, vendor management and clean up, planned and executed 4 major events, and many smaller events for both ISURP, industry partners, and university entities, ranging from 10 to 500 attendees • Year over year increased the volume of events by more than 100% and increased attendance by more than 250% (January – December… Show more The Iowa State University Research Park is a 400-acre real estate development serving 65 companies and 1,700 employees • From concept, marketing, budgeting, communications, vendor management and clean up, planned and executed 4 major events, and many smaller events for both ISURP, industry partners, and university entities, ranging from 10 to 500 attendees • Year over year increased the volume of events by more than 100% and increased attendance by more than 250% (January – December, 2015/fiscal and January – August 31, 2016)• Executed at a high level and liaised and coordinated appearances, speeches and agendas with individuals from the Iowa Board of Regents, Iowa’s Governor and Lt Governor, the Iowa Department of Economic Development Director and Iowa State University President, among tenant company executive leadership teams and foundations• Managed and created plans for traffic flow by arranging food and beverage tables, working directly with catering staffs and external vendors including audio visual, staging and related equipment, directional signage and external way finding • Created the concept of “flash events.” This led to the addition of multiple food truck offerings, and new networking opportunities for the research park community as well as the greater Ames business community• Initiated, budgeted and purchased inventory that led to substantial cost savings for future events, and created a use policy for tenants and external partners Show less

Fort Atkinson Wisconsin

• Provided excellent customer service to 350 customers daily which resulted in positive customer feedback• Promoted to main bartender from restaurant server after 2 weeks of employment • Prepared and organized establishment for large weekend events with 350-1,000 customers in attendance • Dedicated employee by picking up others work shifts and working overtime to help next shift employees • Trained and supervised new employees after 1 month of employment • Took the… Show more • Provided excellent customer service to 350 customers daily which resulted in positive customer feedback• Promoted to main bartender from restaurant server after 2 weeks of employment • Prepared and organized establishment for large weekend events with 350-1,000 customers in attendance • Dedicated employee by picking up others work shifts and working overtime to help next shift employees • Trained and supervised new employees after 1 month of employment • Took the initiative to complete the Wisconsin Seller/Server Certification outside of work • Managed the establishment by collecting payment, opening and closing the business, and closing out all tills • Educated and trained new employees in restaurant Point Of Sale System (POS) Show less

Wisconsin Dells, Wisconsin

• Housekeeping supervisor for a group of 10 housekeeping staff, assessing their work completed and ensuring company standards• Lifeguard supervisor for both the indoor and outdoor waterparks consisting of 25 lifeguards each• Demonstrated exemplary customer service while working as a front desk attendant in a 750 room resort • Knowledgeable of the Kalahari’s property management system, Vision One, allowing to check guest in upon arrival, assign guest rooms, and take… Show more • Housekeeping supervisor for a group of 10 housekeeping staff, assessing their work completed and ensuring company standards• Lifeguard supervisor for both the indoor and outdoor waterparks consisting of 25 lifeguards each• Demonstrated exemplary customer service while working as a front desk attendant in a 750 room resort • Knowledgeable of the Kalahari’s property management system, Vision One, allowing to check guest in upon arrival, assign guest rooms, and take payment Show less

Madison, Wisconsin Area

• Managed the facility by addressing customer needs, reservation requests, money transactions, prepared guest folios, and provided dining recommendations • Successfully completed an online education program to learn the property management system, Opera, allowing to book customer reservations, check guests in upon arrival, assign guest rooms, and take payment• Managed up to 95 customer reservations using Opera • Multi-tasked while managing guests’ reservations and also provided care… Show more • Managed the facility by addressing customer needs, reservation requests, money transactions, prepared guest folios, and provided dining recommendations • Successfully completed an online education program to learn the property management system, Opera, allowing to book customer reservations, check guests in upon arrival, assign guest rooms, and take payment• Managed up to 95 customer reservations using Opera • Multi-tasked while managing guests’ reservations and also provided care and support to guests in house• Trained new employees on the specific procedures of each shift and how to operate Opera Show less

Cambridge, Wisconsin

• Led the training and development of new employees in cash handling, preparing inventory reports, cooking meals and bakery items, as well as opening and closing the business for the day • Developed excellent rapport with new and existing customers that was strongly reflected in feedback from customers • Managed the operation of the restaurant by opening and closing the business for the day • Quality control of food and determined when to replenish inventory by preparing inventory… Show more • Led the training and development of new employees in cash handling, preparing inventory reports, cooking meals and bakery items, as well as opening and closing the business for the day • Developed excellent rapport with new and existing customers that was strongly reflected in feedback from customers • Managed the operation of the restaurant by opening and closing the business for the day • Quality control of food and determined when to replenish inventory by preparing inventory reports and stocking the front bakery cases • Provided customer service while taking 50 customers’ orders daily Show less

Bachelors Of Science, Event Management

Activities and Societies: ISU After Dark, Event Management Club Fall 2016 Graduated Magna Cum Laude Spring 2016 Dean's List Fall 2015.

Hotel, Restaurant And Tourism Management

Activities and Societies: University Of Wisconsin-Stout Choir Career Conference Executive Board-Employer Services Committee Co-Chair.