Lillian Muchiri Email & Phone Number

With over 18 years of experience in the banking and fintech sector, I am a seasoned and results-oriented professional who leads the business process architecture function at NCBA Group. I am responsible for spearheading initiatives that optimize operational efficiency, enhance customer experience, and accelerate digital transformation across the organization..I hold a degree in economics and several certifications in project management and lean six sigma, which enable me to apply rigorous analytical and problem-solving skills to complex business challenges. I have successfully managed operations for global-first financial B2C products that have disrupted traditional banking and created financial inclusion for over 40 million customers in East and West Africa. I have also led amazing teams that have delivered best in class process improvement solutions through robotics process automation (RPA).I am passionate about leveraging technology and data to create value for customers, stakeholders, and society. I am always eager to learn new skills and explore new opportunities in the dynamic and evolving fintech space. Outside of work, I mentor high school students and help them achieve their academic and career goals. I also enjoy travelling and meeting new people from different cultures and backgrounds.

Listed skills include Portfolio Management, Credit Risk, Credit Analysis, Credit, and 9 others.