Lillian Ross Email and Phone Number

*Project manager for TECH Clean California, a statewide initiative to accelerate the adoption of clean space and water heating technology across the state. *Supports management of internal operations and project deliverables, client communications, program operational metrics, invoicing, tracking multiple projects budgets, drafting contracts, internal process documentation, rebate application processing operations, contractor account management/communication, workforce education and training management, low to moderate income (LMI) programs, stakeholder communications and equitable implementation and operations.*Project Manager for WA EV Incentive Program-Phase 1, supporting project management tasks that include ongoing client support, project deliverables, strategy sessions, invoicing, and contributing to program design options.

* Lead assist for operations and project managers with closeout of the SCE Clean Fuel Reward Program and assisted with launch of new electric vehicle incentive program, SCE Pre-Owned EV Rebate Program.* Designed and provided training and ongoing support to the team of rebate processing specialists (RPS) on the SCE operations team. * Developed and implemented income verification program procedures and managed tax return transcripts from IRS to effectively launch an increased rebate for qualified low-income applicants.* Developed Quality Control (QC) process for SCE program and was lead in ensuring quality in processing of applications. Monitored and coordinated daily activities to ensure that procedures are working to achieve program goals and to support efficient cycle times.  * Effectively monitored program cycle times for processing of rebate applications and the response time of program communications via emails and phones. * Prepared agendas and led team operations meetings. Contributed to data analysis and writing of transportation program reports.* Created rebate check batches, invoices, and sent the weekly invoice to the client. Monitored check batch progress to ensure batches are mailed within the cycle time per contract with the client.* Served as point person for escalated customer service calls and emails as they relate to transportation operations and income verification. Enforced program requirements, application procedures and standards, and support income verification processes.* Assisted the Operations Manager in hiring multiple processing specialist and coordinators for the team by joining the interview panel for interviews.* Attended client calls to discuss project administration and operations topics.* Ensured the internal database of program processing and income verification related documentation were maintained and updated, including SOPs, PowerPoint presentations, and cheat sheets.

• Processed clean electric vehicle rebate applications using a customized Salesforce.com CRM system and other computer systems for multiple programs including SCE Clean Fuel Reward Program and then Charge Up New Jersey.• Followed and created detailed, standard practices and operating procedures to review rebate applications and varied, complex supporting documents for accuracy and completeness.• Made quick, consistent decisions following detailed program terms and conditions to determine program eligibility.• Provided technical support to applicants for the online application and document submission processes while maintaining high customer service.• Explained complex project requirements to applicants on the phone and in writing.• Handled highly-sensitive documents that contain non-public personal information, following mandatory security processes.• Demonstrated the ability to handle multiple side tasks on top of Processing Specialist duties by working effectively under deadlines and prioritizing client expectations.• Identified issues which may require deviation from standard practices and worked with project and operations managers to implement solutions.• Served as point Rebate Processing Specialist for Charge Up New Jersey by assisting in UAT testing and planning of program launch, drafting standard operating procedures (SOPs), cheat sheets, email templates, spreadsheets, FAQs, Process Optimization tickets and provided overall operational support to project and operations managers while making recommendations along the way to ensure program efficiency for program launch.• Provided training and ongoing support to Charge Up New Jersey Operations team and trained new processing specialists on Salesforce software and internal operating processes when the company went fully remote.• Created Salesforce reports and dashboards to help monitor daily activities and metrics to ensure the program is achieving goals and expectations set by the client.

• Managerial position of men and equipment for $180 million dollar small cell Verizon Wireless project on US Navy Bases.• Responsible for producing, implementing, and enforcing an Accident Prevention Plan (APP) and Activity Hazard Analysis (AHA) for the assigned job site.• Identify, document and correct unsafe site conditions in coordination with site operations management.• Prepare comprehensive reports of safety inspections and complete all safety related documentation and paperwork.• Supervise and administer safety activities• Conduct Safety meetings• Inspecting site activities to identify and address safety or occupational health issues• Ability to recognize hazardous situations and implement corrective measures• On-duty when work is being performed, overseeing and managing project construction crews, and ensuring that all personnel are following proper safety rules and regulations.• Thorough understanding of and ability to enforce all federal and company regulations• Perform other duties as assigned

• Lead planning assistant for the largest student-run sustainability conference in North America• Organize proposals and respond to conference inquires• Assist with all logistics including schedule of events, receptions, facilities, and equipment• Communicate with speakers, vendors, faculty, staff, and volunteers• Marketing and outreach skills by producing professional posters and advertisements

• Prepare, setup, and serve breakfast for guests of the hotel• Maintain breakfast room and kitchen areas clean and well-stocked • Discuss inventory needs with manager routinely • Serving and organizational skills while providing a warm and welcoming environment • Demonstrate the ability to work independently and train new employees • Helping the front desk when necessary

• Answering customer inquires regarding Nike goods and services• Demonstrate ability to multi-task efficiently in customer service environment • Helping shoppers locate items and recommending suitable products by learning the products quickly• Organizational skills with merchandise on the sales floor and assembling in-store displays• Perform cashier duties

• Demonstrated the ability to work in a fast-paced environment• Provided a welcoming environment for guests while cleaning rooms• Showed ability to work independently by receiving own master key• Provided excellent attention to detail when maintaining facility in a clean and infection-free condition