Lilly Roberson Email & Phone Number

United States

United States

Provide clinical case management to vulnerable youth experiencing homelessness. Coordinate with property management, legal teams, and treatment services. Provide trauma-informed care to client base.

Salt Lake City Metropolitan Area

Salt Lake City Metropolitan Area

- Provide top-tier customer service to apartment residents and clients- Lead and manage a team of 10-20 employees- Train new teammates on complex information- Diffuse and solve escalated issues- Monitor inbound calls daily to assure quality- Design standard processes and training materials- Use critical thinking skills to solve problems under pressure

Nashville Metropolitan Area

Chattanooga, Tennessee, United States

Chattanooga, Tennessee, United States

- Responsible for planning and running large scale educational events with 400+ attendees- Educated attendees on critical topics in the LGBTQ+ community- Recruited guest speakers and educators- Marketed and advertised upcoming events- Organized teams of employees and volunteers to keep events running smoothly- Coordinated collaborative events with other chair members

Nashville, Tennessee, United States

- Handled day-to-day operations for the organization- Maintained daily social media use for the organization- Planned and advertised successful online fundraising campaigns that met or succeeded the goal- Responsible for tracking donor involvement- Encouraged donations by building relationships with current and potential donors, creating targeted campaigns, and marketing fundraising events

Bachelor Of Applied Science - Basc, Non-Profit/Public/Organizational Management

Non-Profit/Public/Organizational Management

Studying international NGOs in Uganda, India, and Brazil