Hyeo (Lily) Heo Email & Phone Number

New York, Ny, Us

New York City Metropolitan Area

Clients: Rabobank, MizuhoProgram Manager for various Regulatory IT Implementations.

Washington, District Of Columbia, United States

Finance Transformation Design and implement processes and tools for project management to guide team members through key milestones.►Created training materials and conducted 10 live training sessions for new Finance software.►Secured $M contract by leading initial financial strategy.►Supervised phase I deployment, collaborating with external agencies and functional teams.►Spearheaded blueprinting workshops to develop solutions focused on feasibility, priority, and requirements.Purchase Card Lead►Subject Matter Expert of Credit Card Services, led the team to reduce backlogs by 95%.►Supported onboarding operations and enhanced work productivity by developing a detailed 70-page user guide encompassing procurement, finance, and purchase card systems and processes for over 8K employees.Business Transformation ConsultantConducted project management activities analyzing key metrics.► Won first place and secured funding in Shark Tank style competition by creating and presenting Minimal Viable Product (MVP), integrating Internet of Things and Blockchain for supply chain security and resilience enhancement to executive leadership.

West Point, Pa

Coordinated with external suppliers and procurement officers to obtain process updates for integrated facilities management at Merck sites and reviewed requests for information (RFI) and requests for proposals (RFP) while conducting cost analysis of the Diversity Leadership Program.►Streamlined fleet processes in Latin America by analyzing policy data of different regions and incorporating consistency between price and policies in a centralized document across other markets.► Initiated new sustainability components across the global service management group to support procurement policies while facilitating senior administration regarding new strategy proposals.

State College, Pennsylvania Area

Leveraged customer services skills to boost customer experience and maintain retention with on-time resolution of concerns while promoting corporation products and services, including checking accounts, business accounts, and loan products.►Provided online banking assistance and administered disputes, transfer of funds, loan payoffs, and managed account data.►Used customer relationship management (CRM) and navigator tools to explore and analyze customer account information.

University Park, Pa

Philadelphia, Pa