• Worked with a 12 member team to develop business models where Oracle’s existing portfolio of products would enable Communication Service Providers (CSPs) to play a role beyond just providing connectivity• Analyzed 10+ industries based on metaverse applicability, market potential, and relevance of industry to CSPs and selected 5 industries for highest business potential for Oracle’s CSP clients • Conducted deep dive with 2 team members into the Cloud gaming market, analyzed 3 use cases (Ifland, AT&T Station, SK Telecom), and recognized future growth in VR gaming packages; developed and presented a business model for Oracle’s CSP clients for potential service growth in this market

• Collaborated with PM and aided the Quality Assurance Team in related test runs for My BMW App project, finding over five bugs before reaching consumers for upgraded version of the App• Ideated and brainstormed a proposal for healthcare company’s product in ensuring product feasibility for its new product launch

• Handled customer information and customer service, led to a 20% increase of customer satisfaction • Developed in-depth understanding of client services and facilitated 5+ client meetings • Assisted in developing client relationships and allocating assets within portfolios; managed customer request and questions, and researched key investment strategies and products

• Aided China’s government to resolve a contract dispute by researching and analyzing data for a global semiconductor foundry’s development and its potential to launch a plant in China • Summarized regulation restrictions and conducted risk analysis for a new music college

• Analyzed customer insights, conducted 3+ surveys, evaluated 20+ competitors, business models and branding strategy for product positioning • Provided pricing, marketing, and target recommendations for company’s new private label branding and product line

• Assisted in collecting and analyzing data on hiring practices and organizational structures for Apple, Samsung, Starbucks, Adidas, Disney, Ritz Carlton, Google, and Amazon• Synthesized learnings and provided recommendations to improve in human resource management