Lily M. Email & Phone Number

• IT liaison between business stakeholders and developers, effectively translating business requirements into technical specifications.• Ensures the readiness of the portal for launch on the go-live date, coordinating with stakeholders and performing necessary testing.• Prioritizes the product backlog based on business needs and requirements, ensuring efficient resource allocation.• Collaborates with other teams to create dashboards based on client specifications, providing valuable… Show more • IT liaison between business stakeholders and developers, effectively translating business requirements into technical specifications.• Ensures the readiness of the portal for launch on the go-live date, coordinating with stakeholders and performing necessary testing.• Prioritizes the product backlog based on business needs and requirements, ensuring efficient resource allocation.• Collaborates with other teams to create dashboards based on client specifications, providing valuable insights and visual representations of data.• Proactively resolves bugs by performing troubleshooting activities and reporting them to the development team for prompt resolution.• Automated manual system processes, resulting in improved data quality and operational efficiency.• Leads cross-functional meetings with representatives from various departments to gather requirements and document business processes, ensuring developers' understanding of project requirements.• Conducts comprehensive system demonstrations of completed work to stakeholders, gathering feedback and ensuring alignment with requirements.• Leads business process improvement meetings, collaborating with diverse teams to establish cohesive strategies and drive organizational effectiveness.• Conducts thorough gap analysis to identify areas of improvement and recommends solutions to enhance operational efficiency.• Create mock-ups and visual prototypes to effectively communicate proposed system enhancements and gather feedback from stakeholders.• Develop comprehensive workflows for different processes, optimizing task sequencing and reducing redundancy. Show less

Austin, Texas Area

•Led cross-functional meetings to understand and document business requirements across various lines of businesses•Created use cases specifications, business process flows and sequence diagrams to model the ‘as-is and ‘to-be’ system•Collaborated with the UX team to ensure that websites usability protocols followed best practices•Conducted interviews with users and SMEs for gap analysis between business processes and IT•Decomposed complex client requirements for payroll and… Show more •Led cross-functional meetings to understand and document business requirements across various lines of businesses•Created use cases specifications, business process flows and sequence diagrams to model the ‘as-is and ‘to-be’ system•Collaborated with the UX team to ensure that websites usability protocols followed best practices•Conducted interviews with users and SMEs for gap analysis between business processes and IT•Decomposed complex client requirements for payroll and benefits resulting in erroneous payroll documentation reduction by 25%•Created and refined user stories to ensure they have detailed and testable acceptance criteria •Performed data quality checks to ensure compliance of both internal and external regulations•Collaborated with the development team to analyze product specifications in order to meet business goals•Oversaw 200 account conversions from prospect to clients per week, ensuring a 60% staff conversion ratio •Created and maintained the project risks and issue logs•Led training workshops on state and federal laws to both external and internal associates•Coordinated UAT of new system functionality and existing implementations through creation and execution of test cases Show less

Austin, Texas

•Conducted JAD sessions with the business and relevant stakeholders to gather payment processing requirements•Facilitated product demos to minimize issues post UAT and increase visibility to stakeholders•Created user stories using JIRA to capture requirements for enhancements and new features•Organized and actively participated in sprint planning, sprint retrospectives, and daily scrum meetings •Created Requirements Traceability Matrix (RTM) used to maintain and update system… Show more •Conducted JAD sessions with the business and relevant stakeholders to gather payment processing requirements•Facilitated product demos to minimize issues post UAT and increase visibility to stakeholders•Created user stories using JIRA to capture requirements for enhancements and new features•Organized and actively participated in sprint planning, sprint retrospectives, and daily scrum meetings •Created Requirements Traceability Matrix (RTM) used to maintain and update system requirements using MS Excel•Analyzed denied fraud and billing claims and provided findings to senior stakeholders resulting in a reduction of 40% of open fraud cases Show less

Lenexa, Kansas

•Acted as Subject Matter Expert (SME) on customer service operations, providing support for strategic initiatives•Evaluated the team’s daily operations and streamlined department processes to increase productivity•Coordinated weekly and monthly activities for a team of 15 customer service representatives •Identified potential impacts of new processes or changes to existing systems to guide implementation

Bachelor'S Degree, Management And Human Relations

Education record