Lily A Email & Phone Number

As a Hotel General Manager, my mission is to create a memorable and exceptional guest experience while maximizing operational efficiency and profitability. I am dedicated to ensuring the highest standards of service and creating a positive working environment for staff members.Expertise & Skills:Extensive experience in hotel operations, revenue management, and staff training and developmentStrong leadership skills with the ability to motivate teams and drive resultsExcellent communication and interpersonal skills for building strong relationships with guests, staff, and stakeholdersProven track record of implementing cost-saving initiatives and increasing revenue streamsAccomplishments:Successfully increased occupancy rates by 15% within the first year of leadershipImplemented new training programs that resulted in a 20% increase in guest satisfaction scoresAchieved a 10% reduction in operational costs through strategic planning and process improvementsI am passionate about the hospitality industry and thrive in fast-paced environments where I can make a positive impact. I am committed to driving success for the hotel and exceeding guest expectations. Let's connect to discuss how I can contribute to your organization's success as a Hotel General Manager.Group Facilitator:Facilitate discussions groups for men, women and adolescents on 12 Step recovery programs, life skills, emotional sobriety, spirituality, codependency,family relationships and self-confidence.Co-Author:The Change Book Series #8 with Jim Britt and Jim LutesEvent Planning:18 years of Event Planning specializing in services to clients and their vision of entertaining from private dinner/cocktail parties, weddings, corporate events.Hospitality Professional:35 years of hospitality experience services and management (General Manager, Catering Director, Beverage Director) in restaurants, private clubs, hotels and seasonal destination resort properties.