Lily Davis Email & Phone Number

Plano, Tx

Supervise, train team of 15 Sales Service Coordinators. Set up new project/process development guidelines and training documentation. Review processes for improvements. Audit team output to ensure quality and consistency to customers. Evaluate performance of team members quarterly against metrics. Mentor team members for growth. Interview/select for new team positions for expected growth and additional responsibilities. (Formerly Vitro Packaging, now O-I Packaging Solutions, division of Owen Illinois - a glass manufacturing company.)

Southeast US major accounts. SAP -Sales, Deliveries, Shipments, Stock Transfers. Responsibilities - Production Reports, Inventory management, Forecasting/Planning Analysis, Shipping, Returns, Customer Contact.

Bank of America - May 2009 - present:mortgage loan processing, specializing in subordination approvals for 2nd lien holders.PhotoElectric, Lucas, TX - Jan. - Apr. 2009: Marketing project consulting.Vitro Packaging, Plano, TX - Nov. 2008 - Dec. 2008: Data analysis post SAP conversion from JDEdwards ERP system for the Customer Service team.

Managed daily activities of 14 help desk, operations and tel/com analysts supporting hardware, monitor server/iSeries functions, phone moves/adds/changes. Directed equipment evaluation & leasing/purchase/inventory. Maintained required records relating to security changes required for Sarbanes-Oxley (SOX) requirements.* Process Improvements: Implemented help desk call tracking software with automatic email notification, improving customer satisfaction by 25%* Cost Reduction: Decreased b/w printing costs +50%. Reduced color printing costs resulting in annual savings of over $75,000. Implemented new dialup Internet provider for remote users, resulting in annual savings of $10,000. * Upgrades: Negotiated $500,000 computer upgrade resulting in 3 year aggregate savings of $300,000 over leasing costs. * Roll Outs: Managed 500+ computer upgrade under budget, ahead of schedule and with minimal service interruption and zero overtime.

1993-1995: Responsible for costing, sales tools, technical specifications, production follow-up and quality control during initial production runs. Coordinated booth setup at trade shows.* Obtained 25% market share of JCPenney Private Label golf program. * Diversified business by adding jeans and big and tall, increasing Private Label sales by 20%.* Decreased SKUs by 30% with 5% increase in sales. 1989-1993: Responsible for product package prior to production, monitoring QA during initial production runs, coordinating fit sessions, managing product calendar for on time delivery of finished products. Implemented computerized product specification system as well as forecasting/planning procedures to reduce obsolete fabrics. * Decreased SKUs by 30% with 5% increase in sales.

Managed team of 10 customer service reps responsible for communicating with customers, consumers and daily interfacing with production control, distribution, product planners, executive team regarding order processing, late deliveries, delivery changes.* Reduced call hold time by 75% by implementing automatic call distribution.