Lim Chun Wei Email and Phone Number

•Support customers to place online orders with the client.• Deliver prompt customer support via various channels (calls, email, live chat) with professionalism and efficiency.• Gather feedback, meet productivity standards, and continuously improve service quality.• Identify and escalate priority issues through proper channels when necessary• Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.• Pro-active support to customers to prevent damage to brand loyalty• Maintains and improves quality of service by giving recommendations• Keeps job knowledge up to date by attending upskill training to improve skill• Adhere to the policies and procedures set by the company and client•Review seller business and product information, short videos, and livestreams to ensure legal compliance and safety of content uploaded to the platform.• Conduct basic data analysis and deliver defined process report.• Identify opportunities to drive improvements on risk mitigation, process streamlining, quality enhancement, and policy localization as well as optimization at scale.• Collaborate with other functions of E-commerce business unit to complete the designated work to meet the team's goal.

• To carry out sales activities to increase sales revenue of our financial planning products.• To build relationship with existing customers focusing on the ‘Privilege’ segment and also nurturing relationship with new customers.• Perform sales and marketing focusing on life insurance plans and wealth management products such as unit trusts, structured deposits and other supplementary products such as credit cards, loans and deposits.• To refer customers to our Consumer Sales Executives (CSEs) in the event they require a loan (mortgage/ASB loan).

• Administer and execute paperwork to ensure smooth operations.• Performing data entry tasks.• To perform any other duties that may be assigned by your superior or theManagement from time to time as deemed necessary.• Keeping records of office facilities, equipment and service maintenance andrenewal. Coordinate with the IT department on all office equipment.• Maintain a systematic and comprehensive filing system and safekeeping ofconfidential documents• Responsible for daily operations, including maintaining office supplies,coordinating facility maintenance, and ensuring smooth workflow.• Perform regular website maintenance as required• Design and create visually appealing websites using graphic design tools and webdevelopment technologies.• Plan and create website layouts, user interfaces, and navigation menus• Incorporate graphic elements, such as images, icons, and illustrations into webdesigns.• Optimize websites for mobile devices to ensure responsive design principles areapplied• Test websites for usability and troubleshoot any issues that arise

• To create appointments to meet, present and negotiate with potential clients• To ensure consistent follow ups• Consult with clients by presenting property projects at assigned Property Developer Sales Gallery• Advise clients on best practices in light of market conditions, general prospects and other relevant impacting factors• To provide good service, build and maintain long-term rapport with existing clients• To ensure that all real estate transactions initiated are in complete compliance with the applicable laws and regulations relating to the sale of a property.

• Plan, strategize and execute all digital marketing platforms, including social media marketing (Facebook), content marketing, SEO/SEM campaigns and etc• Plan and monitor campaigns’ spending against the budget allocated• Assist the team in preparation of Facebook accounts, landing pages and social media communities to run advertising campaigns• Create original, creative, and attractive content on the Facebook pages and grow the social media presence and communities for the accounts• Regular update all digital platforms with latest information such as new promotions, product launching and activities.

• Attend courses and participate on road show or any activities organized by company.• Finish daily report or daily activities and assist on administrative work• Analysis data and seeing clients• Advise on financial analysis and planning including individual risk planning, investment portfolio, retirement planning and asset management any related or job to business and management related.