Thaynara Lima Email & Phone Number

Rio De Janeiro, Brazil

- Build and maintain strong relationships with a portfolio of assigned clients;- Engage with clients to understand their needs and identify potential issues;- Respond to sensitive customer inquiries, including contract renewals, pricing increases, and escalations;- Prioritize inbound customer requests based on urgency, renewal timelines, and other relevant factors.

Rio De Janeiro, Brazil

Carta is a platform that helps people manage equity, build businesses, and invest in the companies of tomorrow. Trusted by 30,000+ companies globally, it handles cap tables, compensation, and has facilitated $13B in shareholder returns. Carta manages $2 trillion in equity for two million people, including notable companies like Canva, Tribe, and Pipe.As a Support Analyst, some of my activities are:- delivering timely and precise front-line assistance to customers;- ensuring to follow up with clients consistently and remain actively engaged from the moment a case is opened;- maintaining comprehensive documentation of all client interactions in order to address trends through continuous process improvement.

My main activities as a UX/UI designer included:✔️ Using methodologies such as the Double Diamond to guide my design process;✔️ Conducting desk research, quantitative and qualitative research to discover my problem and define the goal;✔️ Organizing and categorizing data;✔️ Defining problems through User Persona, Blueprint, and User Journeys;✔️ Creating Wireframes to sketch the information architecture of my product;✔️ Creating low and high fidelities prototypes on Figma;✔️ Defining Style Guides;✔️ Applying usability tests.

As an English language teacher, I✔️ delivered tailored, dynamic, effective language lessons to students based on their proficiency level and desired outcomes✔️ communicated in an efficient, effective, and professional manner✔️ monitored students' progress

Brainnest is a business management company based in Bremen, Germany. Besides economic advisory, customer experience and other services, they offer training programs.In their one-month Industry Training, I attended lectures and received close supervision and guidance from my mentor. The program consisted of:✔️ Exploring the design process and the principles of user-centred design✔️ Visual design, including color theory, typography, and creating a cohesive visual design system for products✔️ Mobile design, including designing for mobile devices and the principles of responsive design✔️ Wireframing and prototyping techniques, followed by testing and iterating on ideasbefore moving on to the final design✔️ Conducting user research and creating user personas to understand user needs, motivations, and behaviors in order to design products that meet their needs

Rio De Janeiro, Brazil

Escola Americana is a private, American-day school, located in Rio de Janeiro. It is an international community renowed for its substantial academic achievements and excellence in the educational field.As a returning staff in the pre-kindergarten teacher role, I✔️ created a safe, nurturing environment where children could play and learn✔️ partnered with parents with a shared desire to provide the best care and education for their children✔️ cultivated positive relationships with families, teachers, and school leadership

Rio De Janeiro Area, Brazil

Escola Eleva is a Brazilian bilingual school and its pillars are global citizenship, academic excellence, and self-awareness.As an early childhood educator, my main responsibilities were✔️ planning and carrying out a curriculum that focused on different areas of child development✔️ working with children in groups or one on one, depending on the needs of children and on the subject matter✔️ organizing activities so children could learn about the world, explore interests, and develop skills✔️ developing schedules and routines to ensure children had enough physical activity and rest✔️ watching for signs of emotional or developmental problems in each child and bring them to the attention of the child’s parents✔️ keeping records of the children’s progress, routines, and interests, and informing parents about their child’s development🎯 This role provided me with the opportunity of refining myself as a professional in further developing my:- Communication skills: communicating parents and colleagues about students’ progress. Good writing and speaking skills were essential to convey this information effectively, besides being able to communicate well with small children.- Creativity: planning lessons that engaged young students, adapting them to suit different learning styles.- Interpersonal skills: I needed to understand children’s emotional needs and be able to develop good relationships with parents, children, and colleagues.- Organizational skills: I needed to be organized to plan lessons and keep records of my students.

Nashville, Tennessee, United States

The Fulbright FLTA Program is sponsored by the United States Department of State Bureau of Educational and Cultural Affairs. As part of the Fulbright Foreign Student Program, the Fulbright FLTA Program is designed to develop Americans' knowledge of foreign cultures and languages by supporting teaching assistantships in more than 35 languages at hundreds of U.S. institutions of higher education.I was assigned a primary teaching role at Fisk University as a Portuguese language teacher. Fisk University is a private, liberal arts university located in Nashville, Tennessee. Recognized for its brand of academic excellence, Fisk ranks in the 2018 U.S. News & World Report’s listing as a Top 10 HBCU.As an FLTA, my main duties were:✔️ instructing an undergraduate college course independently with the all-rounded responsibilities of a course professor, including lecturing, student communication, and grade evaluation to enhance 30+ US students' knowledge of Portuguese✔️ promoting community events to enhance students’ interest in Brazilian culture

Rio De Janeiro E Região, Brasil

Escola Americana is a private American-day school located in Rio de Janeiro. It is an international community renowned for its substantial academic achievements and excellence in the educational field.As an assistant teacher in the lower school, my primary responsibilities were:✔️ helping teachers to plan learning activities and complete records✔️ helping children who need extra support to complete tasks✔️ supporting teachers in managing class behavior✔️ getting the classroom ready for lessons✔️ supervising students during playground time and outdoors activities✔️ carrying out administrative tasks🎯 During this time, I have refined myself as a professional as I - built good working relationships with both pupils and adults- developed my organizational skills- daily engaged in creative activities and problem-solving situations

Ux Designer

How is a pioneer edtech in Brazil that offers immersive and practical courses. In the UX Design BootCamp, I have developed a case study.

Ux/Ui Certificate

This course, offered by the University of São Paulo through Coursera, offers the fundamentals in the UX/UI design field. It provided me.

Bachelor Of Arts - Ba, English Language And Literature/Letters, 9,23

UERJ (Rio de Janeiro State University) ranks #8 among the top universities in Brazil and #13 in Latin America and the Caribbean, according.

English Language And Literature, General

Academic exchange. Summer courses taken in English Literature and Creative Writing.

Teaching License, Teacher Education And Professional Development, Specific Levels And Methods

Faculdade Unyleya offers remote courses all over Brazil. When I pursued my pedagogy teaching license, I was able to reflect on my own.