Fernando Lima Email & Phone Number

Irvine, California, United States

Global Product Lead for AI/CRM Driving the AI roadmap for gTech's business infrastructure systems, creating a cutting-edge AI experience for customer support and internal teams.Collaborating strategically with Sales, Support, and CE Engineering partners across Google to ensure seamless implementation.Work structuring strategy and deployment of different ranges of LLMs and GenAI technologies to streamline conversational support and automate sales and support operations.

San Francisco Bay Area

Global Product Lead (Apps) Responsible for Apps Product and Go to market strategy, with a strong track record of delivering product growth, including annual with high double digits yearly revenue growth and billions of users for App products and advertisement

São Paulo Area, Brazil

Managed top partners across multiple regions, supporting strategic projects for exponential growth.

São Paulo Area, Brazil

Drive SMB growth in Brazil supporting advertisers and entrepreneurs on Google's latest advertising products and online solutions to help them expand their business.Deliver projects to increase internal metrics, and better customer experience to Advertisers.Managing and monitoring Small and Medium Business operation in Latin America.• Consultive reactive interactions with advertisers to solve and add value on Google Advertise Solutions and platforms.• Collaborated with… Show more Drive SMB growth in Brazil supporting advertisers and entrepreneurs on Google's latest advertising products and online solutions to help them expand their business.Deliver projects to increase internal metrics, and better customer experience to Advertisers.Managing and monitoring Small and Medium Business operation in Latin America.• Consultive reactive interactions with advertisers to solve and add value on Google Advertise Solutions and platforms.• Collaborated with Specialists, Engineers, and Product team members on new feature development.• Implemented creative ways to improve our client relationships and increase revenue by up-selling and promoting other Google products. Show less

São Paulo Area, Brazil

• Lead the research analysis and consulting for software markets in Brazil for Software Applications (ERP, CRM, SCM, HCM, Collaboration Software, Social Software, among others).• Presentation Speaker to customers and Vendors• Lead the relations with customers, channels and regional analysts • Press releases and… Show more • Lead the research analysis and consulting for software markets in Brazil for Software Applications (ERP, CRM, SCM, HCM, Collaboration Software, Social Software, among others).• Presentation Speaker to customers and Vendors• Lead the relations with customers, channels and regional analysts • Press releases and conferenceshttp://www.estadao.com.br/noticias/impresso,gigante-do-software-fortalece-estrategia-em-comunicacoes,717596,0.htmhttp://www.istoedinheiro.com.br/noticias/77912_O+FACEBOOK+DA+TOTVShttp://www.bnamericas.com/news/technology/it-industry-seen-slowing-pace-to-around-14-in-2012 Show less

Business Engagement between Microsoft and Call Center.Management of Microsoft Lead Generation Project, Customer Services Project (Critical issues, and Product support).Work to maintain High standard of the Call Center operation.Analysis of Lead Project and work between Sales Excellence and Call Center team to align data quality.

São Paulo Area, Brazil

MBS - Sales and MarketingSales & Marketing Support for Microsoft Business Solution division (Dynamics AX-ERP and CRM), Forecast and Pipeline construcion with Sales team, Customer Prospect events.Sales Excellence - Small and Medium CompaniesAlignment between MBS process for Pipeline analysis and Sales Excellence team, automating all dashboard for Sales Excellence.Partner Pipeline Tool - PMPManagement of Partner Pipeline Management working to deploy a new solution on Partners,… Show more MBS - Sales and MarketingSales & Marketing Support for Microsoft Business Solution division (Dynamics AX-ERP and CRM), Forecast and Pipeline construcion with Sales team, Customer Prospect events.Sales Excellence - Small and Medium CompaniesAlignment between MBS process for Pipeline analysis and Sales Excellence team, automating all dashboard for Sales Excellence.Partner Pipeline Tool - PMPManagement of Partner Pipeline Management working to deploy a new solution on Partners, to a clear vision of Microsoft Pipeline with Partners. Perform the training and consulting for Partners on the new tool and follow up to Partners with a Support team. Show less

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Stricto Lato Sensu, Marketing

CMM - Certificate Marketing Management

Education record

Master'S Degree, Marketing

Master'S Degree, Marketing/Marketing Management, General

Education record