❖ E2E test cases scenario execution in order to provide support/find bugs after deployments❖ System test configuration, ticket creation and bug analysis ❖ Install providing recurring feedbacks with order management and product team❖ Test scenario validation with developers❖ Fix deployments, logging supply ❖ Sending recurring reports related to our QA tests❖ APi requests, order/billing provisioning❖ Provide immediate response to customer inquiries in accordance with service standards.❖ Provide technical support for custom development, user defined functions, interfaces, reports, extracts, data migration scripts and conversions.❖ Escalate Open (unresolved) problems in accordance with current policies and procedures.❖ Production of training materials for technical courses such as system custom development or reporting.❖ Develop Test Cases, Test Scenarios and help develop other project documentation❖ Review and analyze various project documents, including Requirements, Use Cases, Design Specs

❖ Incident analysis and troubleshooting (QA environments)❖ Test Cases creation and review❖ Scenarios validation with developers and business analysts❖ Create tickets to L3 support team❖ Technical support and execution of sanity test during release implementation on Production environment ❖ Provide incident status updates to incident manager and client❖ Participate on technical discussions with the client for incidents and information requests❖ Incident SLA monitoring❖ Deployment of data fixes ❖ Creation of documents and bass pages for L2 knowledge base

❖ Development of python scripts in order to help the automation process by using the most importants and useful libraries in the software area.❖ Creation of smart spreadsheets and dashboards whose objective was to give support in the different company areas. These interfaces were built by extracting and processing data information.❖ Development of KPI's metrics to aid in business taking by analyzing the behavior of what was reflected in the database from the customer action.❖ Creation of scripts in SQL language for data mining/extraction

❖ Responsible for analysis and review of sensitive content reported through a famous social network.❖ Analysis and classification of media in video, photo and text format in search of offensive contextualization and that violated community rules.❖ Alignment meetings to define guidelines to be taken according to each type of reported event, with the function of developing a responsive ideology appropriate to the values of the community.❖ Conducting line of reasoning disputes to better tailor and classify each text based on its interpretation.

❖ Customer support specialist (driver, passenger, and corporate) who used the Easy application.❖ Responsible for solving the problems reported by users and corporate support for the portfolio of customers who used the corporate taxi.❖ Creation and reformulation of internal processes regarding the operational areas, always seeking to identify technical problems in an attempt to create truly effective solutions.❖ Support logic and other activities involved that included the operational area.

❖ Specialist in critical level customer support, serving the most serious cases that needed immediate resolution.❖ Support for the driver and passenger who had experienced some kind of critical level incident during travel, support and internal procedures to solve the problem.❖ Analysis of indicators and holding of meetings to create more effective and assertive internal procedures.❖ Technical procedures to support other areas that also have the same final solution goal.

Assistance to the cell that represents the auto accident Porto Seguro. Treatments related to theft, fraud, accidents, opening of a car accident, sale of insurance by telephone, re-adaptation of a car policy and other activities related to the car insurance business.