Marcelo De Lima Email & Phone Number

Rio De Janeiro, Brazil

Rio De Janeiro, Brasil

Main responsibilities and activities include:• Organization and management of the ServiceDesk, attending, categorizing and delegating tickets for agile and effective resolution.• Provision of technical support via various channels, such as OTRS, email, chat and telephone. National and international support: Brazil, Panama, USA, India and Netherlands (Portuguese, Spanish and English).• Data collection, analysis and problem solving in a variety of systems, including ERP TOTVS Protheus, B2B Mercado Eletrônico, Sistema Gestor, BI Microstrategy, IBM Maximo, TOTVS Fluig, Horacius IAM, Sapiensia Drake.• Granting, configuring and revoking user access to systems.• Software installation and configuration.• Actively contribute to continuous improvement initiatives by providing valuable data and insights.• Preparation and updating of technical documents to ensure clarity and consistency in operations.• Leadership and management of demanding processes.I specialize in optimizing operations and ensuring efficient service to the longest and most demanding demands. My approach involves the strategic division of tasks and intelligent delegation to/with the team, creating intuitive and friendly shared spreadsheets, with real-time processes, aiming to maximize productivity, integration and the quality of the service provided by the team.Infrastructure support:• Office365. Exchange management. Shared licenses, groups and email boxes.• User administration in Active Directory.Additionally, I perform a variety of other tasks as needed to support IT operations and better meet the needs of the organization and users.

Rio De Janeiro, Brasil

Rio De Janeiro, Brasil

Rio De Janeiro, Brasil

Rio De Janeiro, Brasil

Pedagogical mediation, tutoring, and school inclusion of special needs students at Bianca Rocha Tavares space of child development.Main responsibilities and contributions:• Providing personalized pedagogical support for special needs students, adapting teaching methods to meet their individual needs.• Developing and implementing inclusion strategies to promote full participation and equal opportunities for all students.• Facilitating communication and collaboration among students, teachers, parents, and support professionals, ensuring a comprehensive support network.• Conducting regular assessments to monitor students' progress and adjusting teaching strategies as necessary.• Providing tutoring in recreational and intellectual activities.• Collaborating with the school team to develop and implement individualized intervention and support programs.• Fostering a welcoming and inclusive school environment where every student feels valued and empowered to reach their full potential.With my dedication to inclusion and my commitment to the success of each student, I worked diligently to create a meaningful and enriching educational experience at EDI Bianca Rocha Tavares.

Technologist, Computer Systems

Technologist in Computer Systems from the Fluminense Federal University (UFF).

Licentiate Degree, Agricultural Sciences

Activities and Societies: Radix Project During this comprehensive program, I gained valuable experience in teaching, working.

Technician, Electromechanical

High School and technical education in Electromechanics. With training in: • Technical drawing. • Electrical and electronic installations.