Derrick Lim work email
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Derrick Lim personal email
Having professional experience both in operations and product management, I enjoy thinking like a customer to address their needs with simple intuitive data driven solutions. I believe in success through grit and iterations.
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App Tech Ops Specialist - Sea And IndiaNikeSingapore -
App Tech Ops Specialist - Sea & IndiaNike Mar 2021 - PresentSingapore
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Operations Executive - B2B Partnerships And OnboardingSkyscanner Dec 2019 - Aug 2020Lead point of contact for travel partners (onboard, troubleshoot operational issues and financial settlements) on Skyscanner’s new e- commerce product - Book with Skyscanner (BwS)Achievements:• Onboarded and scaled partners’ content on BWS from PoC in AU, SG & UK to 39 countries in 6 months by facilitating the technical integration requirements and tests with Commercial and Engineering teams across time zones in an Agile environment• Analysed operational (no-quotes rate & order fulfilment time) and sales (MOM revenue & best price rate) data to identify and resolve issues timely to maintain travellers rating of at least 4.5 out of 5 stars for BwS• Reduced settlement processing time by 50% by building a working prototype which transforms bookings data from both partners’ and Skyscanner’s platforms and verifies them for financial settlement leading to increase partner satisfaction -
Product Specialist - Ancillary RevenueScoot Jan 2018 - Nov 2019Product Owner of inflight F&B and retail product. Overseeing vendor contracts with over $1M in contract value and end to end management of product from planning, listing of offerings on digital platforms and onboard the aircraft, to delivery of product to passengers on flights.Achievements:• Achieved 11% increase in YOY revenue and 40% reduction in wastage cost between FY 2017 – 2018• Planned and managed over 4 major product revision roadmaps on digital platforms (Web, Mobile, WeChat) with buy in from commercial, technical, and operations teams to ensure new offerings are delivered with operational and technical expectations met• Identified and prioritized new products/offerings support by market trends research and analyzing sales (YOY & MOM revenue, sales per pax) and customer feedback (NPS & CSAT scores) to increase revenue and customer satisfaction • Conducted a/b testing to determine suitable menu image on website and price sensitivity testing with discounts on selected routes which increased conversions by 10% -
Inflight Executive - Inflight F&B Operations & ManagementAlpha Flight Services Dec 2015 - Sep 2017SingaporeManaged and responsible for Jetstar Group’s inflight catering partners in Southeast AsiaAchievements:• Ensured service standards, operational performance and safety compliance of each catering port by creating and monitoring monthly operations dashboards, and conducting regular compliance audits• Communicated closely with key stakeholders from both the airline and catering stations to proactively identify and resolve operational issues• Completed over 8 menu refreshes with JQI and JSA ensuring residual delisted products costs are within the airline’s defined amounts• Analysed operational data to optimise meal and inventory orders to achieve and consistently maintain the lowest F&B wastage cost for Jetstar Asia throughout the group• Successfully started up catering station in Ho Chi Minh city, contributing to the commencement of daily flights between Melbourne/Sydney and Ho Chi Minh from May 2017 as scheduled
Derrick Lim Skills
Derrick Lim Education Details
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Major In Hospitality Management -
Data Science Immersive -
Aviation Management And Services
Frequently Asked Questions about Derrick Lim
What company does Derrick Lim work for?
Derrick Lim works for Nike
What is Derrick Lim's role at the current company?
Derrick Lim's current role is App Tech Ops Specialist - SEA and India.
What is Derrick Lim's email address?
Derrick Lim's email address is dl****@****oup.com
What schools did Derrick Lim attend?
Derrick Lim attended University Of Nevada-Las Vegas, General Assembly, Temasek Polytechnic.
What skills is Derrick Lim known for?
Derrick Lim has skills like Python, Customer Service, Deep Learning, Hospitality Management, Microsoft Word, Event Management, Microsoft Office, Event Planning, Public Relations, Business Continuity, Microsoft Excel, Powerpoint.
Who are Derrick Lim's colleagues?
Derrick Lim's colleagues are Malik Jordon, Meenakshi Srivastava, Penta Ramesh, Jose Garcia, Art Lacy, Daniel Kepler, Cherie H..
Not the Derrick Lim you were looking for?
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Derrick L.
Business Transformation | Sustainability | Digitalisation | Innovation | Internationalisation | Productivity | Jobs & SkillsSingapore -
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Derrick Lim
Infrastructure & Systems Engineering / Operations / Corporate Services / Programme DirectorSingapore3hotmail.com, salesforce.com, artc.a-star.edu.sg1 +65 682XXXXXX
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Derrick Lim
Penultimate Information Systems Undergraduate At Singapore Management University | Product DevelopmentSingapore
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