Derrick Lim Email & Phone Number

Singapore

Singapore

Lead point of contact for travel partners (onboard, troubleshoot operational issues and financial settlements) on Skyscanner’s new e- commerce product - Book with Skyscanner (BwS)Achievements:• Onboarded and scaled partners’ content on BWS from PoC in AU, SG & UK to 39 countries in 6 months by facilitating the technical integration requirements and tests with Commercial and Engineering teams across time zones in an Agile environment• Analysed operational (no-quotes rate & order fulfilment time) and sales (MOM revenue & best price rate) data to identify and resolve issues timely to maintain travellers rating of at least 4.5 out of 5 stars for BwS• Reduced settlement processing time by 50% by building a working prototype which transforms bookings data from both partners’ and Skyscanner’s platforms and verifies them for financial settlement leading to increase partner satisfaction

Product Owner of inflight F&B and retail product. Overseeing vendor contracts with over $1M in contract value and end to end management of product from planning, listing of offerings on digital platforms and onboard the aircraft, to delivery of product to passengers on flights.Achievements:• Achieved 11% increase in YOY revenue and 40% reduction in wastage cost between FY 2017 – 2018• Planned and managed over 4 major product revision roadmaps on digital platforms (Web, Mobile, WeChat) with buy in from commercial, technical, and operations teams to ensure new offerings are delivered with operational and technical expectations met• Identified and prioritized new products/offerings support by market trends research and analyzing sales (YOY & MOM revenue, sales per pax) and customer feedback (NPS & CSAT scores) to increase revenue and customer satisfaction • Conducted a/b testing to determine suitable menu image on website and price sensitivity testing with discounts on selected routes which increased conversions by 10%

Singapore

Managed and responsible for Jetstar Group’s inflight catering partners in Southeast AsiaAchievements:• Ensured service standards, operational performance and safety compliance of each catering port by creating and monitoring monthly operations dashboards, and conducting regular compliance audits• Communicated closely with key stakeholders from both the airline and catering stations to proactively identify and resolve operational issues• Completed over 8 menu refreshes with JQI and JSA ensuring residual delisted products costs are within the airline’s defined amounts• Analysed operational data to optimise meal and inventory orders to achieve and consistently maintain the lowest F&B wastage cost for Jetstar Asia throughout the group• Successfully started up catering station in Ho Chi Minh city, contributing to the commencement of daily flights between Melbourne/Sydney and Ho Chi Minh from May 2017 as scheduled

Bachelor In Science, Major In Hospitality Management

Activities and Societies: President for SIT Running Club 13/14 & Marketing Director in UNLV Student Events TeamAssociate Dean’s Honor List.

Data Science Immersive

Performed ETL, EDA and applied machine learning with Python and its associated libraries to develop insights and solutions on real world.

Diploma, Aviation Management And Services

Activities and Societies: Sub-Organizing Committee Member for Engineering Week | Line Cook for Burger Stand during Campus Care Network Day.