Lee Chin Lim Email & Phone Number

Singapore

• Develop project deployment plan, incident management plan, training collaterals and KPIs to assist in project deliverables
• Assess customer input, monitor and review service level of the transport vendors, and provide valuable feedback and insights to key project stakeholders from various departments to optimize process flows
• Analyze performance metrics through Structured Query Language (SQL)
• Liaise with recruitment agency to seek out operations coordinator and equip the coordinator with ground support training to minimize service gap

Singapore

• Took holistic ownership and initiated follow-up actions with customers to ensure shipment issues were well addressed and resolved
• Collaborated promptly with multiple functions and counterparts to drive customers’ success within tight time frame

Singapore

• Demonstrated can-do spirit by managing 80 calls on average per day, exceeded individual KPIs which led to quick promotion in 2 years
• Strove to achieve team target and win the revenue campaign which set up by the revenue task force 3 times against 6 teams

Bachelor'S Degree, Business Administration, Management And Operations

Activities and Societies: I was a floorball player for NUS Sheares Hall during Year 2012-2013, Semester 1, and also participated in the.

Education record

Activities and Societies: A LEO Club member from year 2009-2011.