Lee Chin Lim Email & Phone Number

Singapore

• Develop project deployment plan, incident management plan, training collaterals and KPIs to assist in project deliverables• Assess customer input, monitor and review service level of the transport vendors, and provide valuable feedback and insights to key project stakeholders from various departments to optimize process flows• Analyze performance metrics through Structured Query Language (SQL)• Liaise with recruitment agency to seek out operations coordinator and equip the coordinator with ground support training to minimize service gap

Singapore

• Took holistic ownership and initiated follow-up actions with customers to ensure shipment issues were well addressed and resolved• Collaborated promptly with multiple functions and counterparts to drive customers’ success within tight time frame

Singapore

• Demonstrated can-do spirit by managing 80 calls on average per day, exceeded individual KPIs which led to quick promotion in 2 years• Strove to achieve team target and win the revenue campaign which set up by the revenue task force 3 times against 6 teams

Bachelor'S Degree, Business Administration, Management And Operations

Activities and Societies: I was a floorball player for NUS Sheares Hall during Year 2012-2013, Semester 1, and also participated.

Education record

Activities and Societies: A LEO Club member from year 2009-2011.