Providing technical support and assistance to end users and facility operators. Responsible for resolving issues related to software, hardware, network, and applications.Knowledge of Powershell, Microsoft Active Directory, Microsoft Office 365, Command Line, Citrix, ServiceNow, Microsoft Intune, Remote Desktop Assistance, Zscaler, VPN.

Managing and contacting customers after the loan has settled through CRM programs such as Broker Engine and ActivePipe. I am responsible for contacting banks and lenders on post-settlement details. I plan and execute networking and marketing strategies through events and electronic direct mail campaigns. I also oversee marketing, video content and write industry updates.

Planning online and print marketing, coordinating website design and features with webdevelopers. Run online ads campaign for leads generation, write blogs and ensure suitabilityfor search engine optimisation, ensure updated social media channels, and producevideos for long-form and short-form publishing.Ensured that we ranked in the first page of Google for specific keywords.

Managing digital communication strategies (including but not limited to strategic planning, sales and production of graphical and video content). Running social media campaigns to generate brand awareness, leads and sales for clients. Automate lead generation and email marketing systems.

Founded a video production and digital marketing agency in Malaysia for educational institutions. Development of websites managed creative team and interns, produced videos, project-managed lead generation campaigns and provided digital marketing consultation.

Managed a graduation gown rental and photography business located in Singapore servicing, primary, kindergarten, vocational and higher educational institutions. Management of internal and external stakeholders, leading a team of gown rental, photography staff and volunteers.

Running social media campaigns for brands and managing influencers and celebrities in Malaysia. Clients include Genting Group, Carlsberg, Haig Club and many FMCG brands. Propose online marketing strategies to drive brand awareness and brand message reach. Managing influencers and celebrities for a marketing campaign, producing client estimates and invoicing managing digital online campaigns and client expectations and needs.

Managing social media department and producing creative content for social media and online outlets. Proposing online and marketing strategies to increase potential reach. Producing promotional video content. Advising the social media department in content creation and promotionManaged student interns and liaised with various departments on creating marketable content for social media and online publishing.

Founded a company to run concerts featuring top Youtube artists and was the first to bring Youtubers to Perth, Australia. Organised and project managed concerts from logistics to sales to ensure the concerts covered costs. Collaborating with Youtube artists to showcase their work in Australia. Events: Boombox Concert Tour 2011 Artists Present: Nigahiga, Jayesslee, Kevjumba, Andrew Garcia (American Idol), D-Pryde. AJ Rafael Tour 2012 Artists: AJ Rafael A-Team Tour 2012 Artists: Chester See, Taryn Southern, Victor Kim (Americas best Dance Crew), Jreyez, Traphik, Andrew Garcia, AuburnLiaising with Universities and corporate bodies for financial and in-kind sponsorships and managing international artists and their managers and social media advertising and promotions. Event coordination, scheduling and leading student volunteers.

Voluntary position in assisting international, study abroad and exchange students during orientation. Leading and training new student volunteers,liaising with various University departments to coordinate orientation programs. Ensure events and orientation processes have been executed and assist international students in program enrolments.