Lin Shi Email and Phone Number

• Manage the onsite and remote support activities of the field service team across the APAC region, including installation, maintenance, upgrade, warranty, and billable services.• Assisted in North America (NA) and Europe, the Middle East, and Africa (EMEA) as needed.• Developed the SOP for distributor support.

• Revitalized underperforming service operations: Took over a failing status service from struggling distributors, successfully turning customer satisfaction from negative to positive through strategic process improvements and customer-focused initiatives.• Created detailed work instructions, improving process efficiency and service consistency.

• Supported all Illumina product lines.• Led the Greater China Trunk Stock Project (Salesforce) and participated in process development in San Diego.• Trained and provided troubleshooting for the Trunk Stock Project and Dx logging for colleagues in China, with additional support for the APAC region as needed.• Collaborated with Sales, Customer Service Operation, and Field Application Scientists on business development activities, including reagent claims, warranty contracts, and billing processes.

• Provided technical support for imaging systems primarily to clinical customers in Beijing.• Managed base inventory and ensured optimal stock levels.• Developed and maintained business relationships with Sales, third-party vendors, and field specialists.

• Completed high-intensity elimination(50%) training programs(AFP/TTP) from Halliburton.• Underwent rigorous selection, including 3 months of hands-on experience both indoors and outdoors in Fort Worth.• Operated wireline logging tools including CCLP, CAST-M, RCBL, and GPLT.• Processed data across various scenarios and produced logging reports under tight deadlines.• Performed technical presentations to support business development.• Led field teams, managed crew and third-party operations, and handled installation, operation, maintenance, and troubleshooting tasks.