Lina Friedrich Email & Phone Number

Cheltenham, England, United Kingdom

Developing a solid and trusting relationship between major key clients and companyResolving key client issues and complaintsDeveloping a complete understanding of key account needsAnticipating key account changes and improvementsManaging communications between key clients and internal teamsMeeting all client needs and delivering result according to proposed timelinesAnalyzing client data to provide customer relationship managementExpanding relationships and bringing in new clientsWorking with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met

Cheltenham

Analysed departmental documents for appropriate distribution and filing.Performed initial client assessment and analysis to begin research process.Worked with customers in Europe and Russian-speaking areas, generated new sales in these areas. Supported current and developed new dealers in all CIS countries.Produced contracts and export paperwork.Worked with customers to ensure correct products are selected to satisfy their requirements.Liaised with manufacturing and engineering to support customers.Implemented marketing strategies which resulted in 10% growth of customer base.

Malvern

Supported Store Manager in improving operations and resolving issues to deliver top-notch customer service.Improved company customer service rating by 50%.Worked directly with Area Management to achieve increase in cost savings by 40%.Attend all monthly/quarterly area meetings as the sole representative for my store. Selected by Area Manager to act as the Area’s representative in a Region initiative to improve customer service standards by half across the 250-store Region.Led my team to achieve store plan consistently in all key performance indicators. Under my leadership, the store is consistently top in the 250-store Region.

Tashkent, Uzbekistan

Introduced special outreach programmes to department chair in effort to increase institution's interest in community service.Increased Adult student's English test scores by 8% through private tutoring and special attention.Performed initial client assessment and analysis to begin research process.Analysed departmental documents for appropriate distribution and filing.Responded to calls in both routine and emergency situations.Set up schools and family education project to teach children how to keep themselves safe from child abusers and from injury from unexploded ordnance. Obtained funding from US embassy, Texaco Oil (Uz-Texaco) and other foreign corporations trading in Uzbekistan.I left due to relocation to UK. The enterprise was transferred as a going concern to new management.

Tashkent, Uzbekistan

- Implemented marketing strategies which resulted in 12% growth of customer base.- Researched and updated all required materials needed for firm and partners.- Supported Chief Operating Officer with daily operational functions.- Performed initial client assessment and analysis to begin research process.- Increased sales volume by adding 12 accounts in the Tashkent, Uzbekistan territory.- Built client relationships by acting as the liaison between the customer service and sales teams.- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.

Diploma, Accounting

Master'S Degree, Psychology