Lina Santos Email & Phone Number

Remote

Email, phone and chat communications, working directly with the customers, vendors and internal teams to handle all customer support inquiries.Assisting customers with fulfillment inquiries, order inquiries, sales inquiries and quality control issues.Working with CRM softwares and shipping software for e-commerce marketplaces, including Reamaze, Shipstation and Konnective. Processing and editing orders in Shopify.Skills required for the position include excellent written and oral communication skills, typing over 70+ WPM, high attention to proper grammar. Proficiency in Microsoft Word, Excel and all Google Apps products, highly detail oriented.Assisting customers with a warm and professional attitude, engaging with them compassionately and being understanding of customer needs. Focusing on assisting customers with prompt resolutions to inquiries and issues, to provide a great customer experience.Efficiently handling time and tasks, working in a remote environment. Constant communication with internal team via Slack

Huntington Beach, California, United States - Remote

Day to day customer service tasks included:Providing customer service and product support via phone, e-mail (ticketing system), sms, and Live Chat to e-commerce retail customers using the Gorgias customer service platform and product management systems.Process orders and modifications using Magento and Shopify platforms, escalating complaints across a number of communication channels.Contacting wholesale vendors for order updates and warranty claims as well as any product shipment claims.Providing product and service information in a kind and friendly informative manner, with a sense of urgency resolving product and service problems of retail customers.Logging customer calls and annotating customer chat interactions when necessary, to ensure a high level of service and follow up for any order issues that may arise.Resolving customer complaints, managing database records and performing data entry and research to troubleshoot customer problems.Creating order quotes and invoices for wholesale clients and processing payments.Additional occasional marketing assistance included:Creating new product listing descriptions, with an emphasis on provided SEO relevant search terms.Drafting descriptive and engaging copy for product listing updates, and uploading updates for product descriptions to Shopify and Magento platforms.

Las Vegas Metropolitan Area

Working in a bilingual environment and communicating fluently in English and Spanish.Handling Customer Service inquiries via phone, email, chat, and/or social media.Assisting the marketing team with tasks as needed including working with backend content uploading to platforms and marketplaces including Shopify, Amazon and Ebay.Guerrilla content creation and posting for guerrilla marketing on different popular blog sites.Translating large amounts of content from English to Spanish for a full translation of the entire e-commerce website in English to Spanish.Processing and issue Purchase Orders, Invoices, and additional occasional administrative tasksOccasionally processing and shipping orders as needed.Assisting with data entry and light bookkeeping.The required skills and job duties I do daily include:Being proficient in Microsoft Office programs and Google G-suite.Having customer service experience ( 4 years)Being able to operate independently without supervision as well as work in a team environment.Having strong written and verbal language skills in both English and Spanish.Able to work in a fast-paced, startup style environment.Being able to effectively prioritize and manage tasks in a reasonable time frame.Being able to respond quickly, effectively, and appropriately to a business environment that constantly evolves.Answering incoming customer inquiries.Collaborating with management teams to stay updated on new products, services, and policies.Recording customer information within the customer service database.Engaging with clients in a friendly and professional manner while actively listening to their concerns.Offering support and solutions to customers in accordance with the company's customer service policies.Other duties as requested.Answering customer questions and concerns about a product or their order.Troubleshooting and solving problems.Meeting sales targets (monthly, annually, etc.)Preparing reports.

Las Vegas Metropolitan Area

Maintain knowledge of multiple products and brand, and focus on product details and qualities, engaging customers to acquire sales.Reach out to customers and possible customers, in a friendly manner engaging them, and elaborating on products that are relevant to their needs, creating interest in the products.Market all products to different needs and different types of customers, with attention to detail, communicating in an outgoing manner.

Los Angeles Metropolitan Area

Providing excellent friendly customer service by answering any concerns regarding all products, price inquiries, or other product related questions.Processing payments in the cash register, handling cash and card payments with the utmost knowledge of all register procedures, as well as handling all difficulties with cordiality exceeding customer expectations.Continued movement of all go-back and return products to the appropriate department in an accurate and knowledgeable manner.Organizing and restoring store after closing time, for all store departments.

Doral, Florida, United States

This company closed their operations in America.Tasks until August 2018:The position requires multitasking and working in more than one role for the success of business acquisition and client development for the sales of products.Familiarity and management of web sales portals such as Amazon and Ebay; the capacity to learn and develop relationships in B2B sales, as well as cold calling and doing online/social media and B2B marketing.Hosting professional buyers and purchasing agents, providing information about the showroom center and the qualities of the products.Escorting buyers during their visit to the center/showroom.Presenting samples to prospective buyers.Relaying basic information about the products and offering any further information about a specific item, such as details about the manufacturer.Maintaining an attractive appearance and checking the way products are displayed in the booth. Replacing samples in the showroom booth, verifying the stock levels of the sample products.Reporting any problems regarding samples or signage, managing incoming calls, helping processing/dispatching orders.Follow up with daily sales reports in a dashboard B2B and B2C. Follow up with accounting.

Coral Gables, Florida, United States

(This company was in the process of closing the Coral Gables store due to some revenue losses).Greeting all customers upon entering the store and processing their shipment orders, as well as explaining in a clear manner the procedures for shipments and costs.Answering all questions and concerns in a knowledgeable manner and with a polite and friendly demeanor.Answering all phone calls at the Coral Gables location, resolving any issues or questions from customers based on their orders.Contributing to the social media content for the Coral Gables location with weekly social media postsand interest articles.Processing all payments in an accurate manner, closing the register daily and sending reports to the accounting department for each day's sales.

Coconut Groove, Fl

Greeting all marina members/ guests upon arrival, offering excellent customer service and answering any inquiries regarding the customer's account.Bookkeeping of customer accounts, including charging, managing past-due balances and collections using Quickbooks software.Updating customer account information, setting up registrations, incoming member contracts, as well as other marina services paperwork.General office filing, organization and other office duties as required.

Miami, Florida, United States

Represent the brand at all times, as the face of the products with the highest level of customer service, knowledge of the products, offering one on one interaction with every customer. Sharing the qualities and the benefits of all products and ingredients with customers with a high level of knowledge and enthusiasm, always offering the best customer service.Contributing to the training of new team members when sharing a shift, showing them how to prepare food items, educating customers on product qualities, using POS Clover system, and all general procedures for the store.Opening the store, including setting up all the food stands for baked foods, and products being promoted during the day; refill/restock utensils, maintain the work area clean at all times.Closing the store, including receiving daily food from the kitchen as well as refills for milks, juices, bakery items and wrap/salad ingredients and organizing them on the fridge. Putting away all display food that must be refrigerated for the night. Cleaning the entire store, including work area, display and customer areas.Taking orders and preparing smoothies, wraps/sandwiches, compliments to salads, serving bakery items, providing samples and representing the brand at all times in a knowledgeable manner.

Panamá, Panama/ Miami Fl

Composing and design web creative visual and written content for various clients including restaurants, start-up business, festivals and individuals.Social media management, including Facebook, Instagram and Twitter; writing content and researching for trends and other relevant content for visuals and articles relevant to the client's business needs.

Miami-Fort Lauderdale Area

Represented the brand in a knowledgeable and friendly manner; encouraged customers to choose the product by communicating the unique characteristics of the product thus creating confidence in the brand and services.Provided customer support for Savvy Penny product, including questions, issues and usage of the product.

Bachelors Of Art In Visual Arts, Visual Arts And Film

Visual Arts And Marketing Associates Degree