I invented Customer Success as a way to ensure customers are set up for maximum expansion (revenue growth) over an extended lifetime (due to improved retention / decreased churn).

Hands-on training programs for Customer Success Managers that accelerate your company's customer-centric strategy. Led by industry experts Lincoln Murphy, Thought Leader & Growth Expert, and Johan Nilsson, CEO & Founder of Startdeliver the programs boost competence, confidence, and careers, driving growth for your organization.

I joined a high-growth startup creating a new software product category. After 2 years it was a big company so I left.

I helped SaaS companies grow.

I joined a really interesting startup to "build something bigger than myself" and then we ran out of money.

I founded a startup, learned a lot of lessons, and exited without owing too many people too much money. Success!?

The guy that hired me said "get as deep into our supplier and customers' businesses as you can. Go." It was awesome until it wasn't. So I quit.

I did all sorts of stuff