Linda Curtis Email and Phone Number

Responsible for measuring and driving the performance of an assigned customer program(s) - including key performance metrics, production, quality customer relationships/communications (formal presentations, meetings) as well as overseeing and optimizing the end to end supply chain operations within an organization.

- Met with multiple carriers within Puerto Rico to discuss and review their data products, services and pricing to win business for Verizon.- Reviewed contract specifications and requirements, with PR carriers, needed to meet Verizon’s requirements.

As the Team Lead/Supervisor for the Americas region, I was responsible for a team of six that covered 50+ countries in providing data products and pricing for 700+ sales team members across the world. My responsibilities included:• Understanding the products and services for 60+ telecommunications carriers to negotiate and obtain competitive local access costs for 55 countries in the Americas.• Created country specific / system specific training documents• Training team members on the countries, carrier offerings, and systems for their position to ensure data input is correct and complete• Managing escalations for hundreds of global teams from system issues to pricing reductions, to setting expectations • Work with engineers, network planning, carrier managers on projects that would benefit Verizon and/or Verizon customers i.e. in dept research, pricing tools, new system requirements, vendor relations• Project managed the rollout of automation in the Americas • Project managed the consolidation of vendor pricing into the automation tool• Project managed transitioning TDM to Ethernet in the LATAM region• Pricing negotiations• Reducing response intervals from 10d to 2d or less throughout the Americas• Working with Carrier Managers and Product team to identifying issues and create resolutions• Creating Quarterly Purchase Order requests for contractor’s monthly billing • Received and reviewed contractor’s invoices for payment• Produced weekly and monthly detailed reporting analyzing automation, number of requests for the team, and turn around for completion• On-boarding new team members • Mid-Year and Annual Performance Reviews* Responsible for finding $146k in line cost savings for Verizon via data / system research

I was responsible for pricing Ethernet, TDM and Broadband services in Canada. My duties included:- Knowledgeable of products Verizon offered in Canada- Familiarize myself with the Canadian carriers, their product offerings and limitations - Provided the account team with the best option/options to win customer business - Recognized issues or concerns within the country that may cause loss of the customer service. i.e. pricing/product and working with other teams on resolutions

I was responsible for reviewing and verifying International orders to ensure details were complete and correct for the provisioning teams. Duties included:- Review order details for accuracy- Updated Lotus Notes system with findings and information needed to progress the order- Contacted the customer to confirm demarc details for termination of services.- Work with the sales team for additional information when needed* Received an “Exceeds” performance rating on all of my annual reviews

As the Executive Secretary to the Director of Global Data Engineering, my responsibilities included:- Managed incoming calls for the Director and his 5 Sr direct reports- Preparing presentations / Team Awards- Setting up meetings/Reserved conference rooms / Catering - Set travel arrangements for the Director and his direct reports- Maintained Director’s calendar - Reserved hotels for visitors- Directed incoming visitors - Maintaining personal files for over 150 employees.- On-boarding process for new hires- Maintained and ordered supplies- Planning team building projects and parties

During my 13-year tenure, the company changed ownership many times, as did my position.I started as a Teller in 1998, was moved to Customer Service Rep within a few years, and then into a supervisory position. During this time my duties included but were not limited to the following:• Supervised a staff of 5 – 8 tellers• Interviewed, hired, terminated tellers and executed performance reviews• Managed large cash shipments, Federal Reserve activities, negotiable items and ATMs, vault and balance management• Monthly/Quarterly cash audits as required• Handled teller counter customer complaints• Trained new employees on systems, cash handling and regulations• Handled customer services for loan and deposit accounts• Checked amount details and fraud markers for transaction papers such as checks and money orders, signatures• Monitored customer behaviors and upheld strict protocols to prevent theft of assets.• Upheld strict financial controls by keeping funds secure and accurately transferring monies.* Responsible for identifying multiple risk/forgery situations with no loss to the customer or bank