•Key contributor in the process of maintaining compliance by monitoring and analyzing processes, changes, and trends in insurance, credit scores, and auto and property rating.•Maintains expert knowledge of state specific regulations and legislation.•Determines required changes due to new laws and regulations or compliance findings.•Key contributor in implementing projects by the compliance date.•Collaborates with P&C Insurance Counsel for guidance on interpretation of laws and regulations, as necessary.•Key contributor in pre- and post-implementation validation of projects.•Serves as underwriting compliance expert in assigned locations.•Serves as an ad-hoc business manager for assigned projects including following the project process and providing deliverables.•Key contributor in providing response and feedback to data calls and proposed legislation.•Develops and maintains cross-functional business relationships with internal and external partners, such as Government and Industry Relations (GIR) to influence change in assigned locations.•Key contributor in P&C initiatives as a SME for requirements, filing support, defect support and objections; including initiatives related to ARL, PRL, RPI, and insurance credit score.•Acts as SME for changes to contracts, forms, and endorsements.

• Researching complex tax issues and translating them into layman’s terms to answer customer questions and ensure customers understand the law as it applies to their situations• Supporting and guiding customers through IRS audits, letters, and notices to ensure compliance with tax laws and IRS requirements• Providing legal advice to TurboTax customers to allow them to confidently and successfully file their taxes• Providing technical software assistance to TurboTax customers so that they can complete their own income tax submissions

• Drove dozens of software update projects, delivering under deadline, interpreting laws and rules to ensure software compliance with legislative, statutory, and rule updates.• Led team of 6 developers in India for 6-month period, resulting in major updates of 100+ volumes of software within strict time constraints.• Guided attorneys, paralegals, and developers in coding, testing and debugging software; conducting legal research projects, updating existing and developing new content for software used by attorneys across country.

• Performed text and coding updates to software, collaborating with team members under project leader direction, meeting time-critical requirements to get legal software ready for publication.

• Liaised between organization and external subscription software service, monitoring delivered product for accuracy and ensuring contract compliance by both parties.• Developed research strategy to track legislation, rules, regulations, and court documents in dozens of legal subject areas across multiple state jurisdictions, resulting in process enabling research professional to accomplish 4 times as much work while meeting deadlines and maintaining higher level of accuracy.• Trained paralegals to track legislation, find updates to state statutory and rule updates, and locate county-specific rules and court requirements, determining best practices for use of software programs, ensuring timely tracking and reporting of updates, keeping products current and legally sufficient.