Agressively pursuing a Bachelor's of Science Degree in Finance

2009Researched, planned, and implemented collections' policies, procedures and strategy thereby increased efficiency within the department.Developed and communicated goals for training, coaching and inspiring collection reps, with the implementation of department guidelines and practices. Established a strong foundation of empowerment to manage their assignments with confidence.Gathered historical data on purchases, contract costs, and departmental expenditures for the Director for budgeting forecasts and creating presentations. Guided the MIS, IT, Contractors and Collection Agencies to ensure goals, objectives and integrity of our collection process.

Demonstrated reliability in the creation of daily collection master. This logged schemes and events for each stage of the collection process, which allowed measurement of the collection teams' progress.Hands-on troubleshooter with solid background in collections and customer service which ensured 100% process accuracy and customer satisfaction for Senior Management.Created statistical report for all levels of management for matrix reporting and presentations.Analyzed, tested and instrumental with implementation of improvement to our collection module.

Retained 85% of delinquent customers from disconnection.Managed a contact average of three calls per customer prior to disconnection boosting customer service and continuation of customer accounts.Implemented training course for new hires, allowing for more efficient on the job training.RISK MANAGEMENT COLLECTION

Collected hospital account through the utilization of various alternative financial resources to resolve balances, decreased outstanding balances by 30%.Maintained current knowledge of health insurance policies on claims through continuous education.