Linda Hahn Email & Phone Number

Itasca, Illinois, United States

• System Maintenance (20%): Perform routine checks and updates to ensure the Thought Industries LMS and e-learning platforms are running smoothly.• User Support (20%): Provide technical support to end-users, including password resets, course enrollments, and troubleshooting.• Content Management (20%): Upload and update e-learning content and resources in the LMS.• Data Reporting (15%): Generate and analyze reports on user engagement, course completion, and other relevant metrics.• Quality Assurance (10%): Test new courses and updates for functionality and compatibility within the LMS.• Documentation (10%): Maintain user guides, FAQs, and other support documentation.• Special Projects (5%): Assist the Sr. LMS & eLearning Manager in special projects as needed.

Emeryville, California, United States

• Primary LMS Administrator for Cornerstone supporting over 1000 Store Operators and 1000 Grocery Outlet Inc employees.• Developed system administration strategy and ensures company administrators adhere to it.• Consulted with business partners on capabilities and best practices.• Developed new business processes and manages system utilization.• Created and analyzed reports and to make strategic recommendations based on business needs.• Built and maintained curriculums and monthly vILT cohorts.• Provided training to new users and maintains end user job aids.• Worked with LMS and third-party vendors to identify, report and resolve issues.

• Upload and update e-learning content to expand professional development content by 5-10% annually.• Contribute to ongoing development of online professional development services supporting 24,000 schools in over 100 countries.• Provide support over 7,000 educators engaging in professional development services through the LMS and troubleshoot customer support member inquiries regarding LMS usage.• Create and maintain user guides and support documentation.• Provide technical training to over 7,000 end users and lead internal and external trainings around LMS functionality to over 100 employees.• Generate and analyze monthly LMS and Google Analytics reports on usage statistics, engagement, and performance management; recommend solutions on LMS utilization to meet organizational goals.

• Research, test and document new Ed Tech tools and integrations for internal use and partner organizations. • Collaborate with Learning Architects to build superior online courses that are supported by research-based best practices in online learning.• Work with Learning Architects to ensure alignment of learning outcomes, content, and assessment during the build of courses in the LMS.• Actively manage the Learning Architect relationship and obtain Learning Architect approval throughout the course development process.• Work with Learning Architect/Project Managers to ensure all deadline dates are met throughout the design and development process.

• eLearning Designer, Instructional Designer & Online course consultant• Develop eLearning solutions using Articulate Storyline & Rise• Course Development with LMS systems including Teachable, Thinkific, Kajabi & Canvas.• Live & virtual staff development & training experience. • Create modules, storyboards and content outlines for online courses.• Implement various approaches to distance learning.• High proficiency with HTML and web authoring tools.• Develop & Design Create Online Course Materials (handouts, slidedecks, etc)• Web Development using WordPress + Astra Pro + Elementor• WordPress Course Developer (Using LearnDash)

West Palm Beach

• Web Design Course Instructor: HTML, CSS, Bootstrap & UX/UI Design.• AP Computer Science & Programing Instructor: JavaScript, Python, Computer Science Principles.• Business Computer Applications Instructor: Microsoft Office, Google Docs & Online Marketing.• Instructional Design: Created online Business Computer Applications Course using Canvas LMS.• Collaboration: Develop Professional Partnerships with Code.org, CodeHS, FETC and ISTE.Achievements include:• 95% AP Pass Rate in AP Computer Science Principles course.• Grew Computer Science Course offerings by 60% in 3 years.• CodeHS Certified Educator: Case Study• Published Research Study: “Neuroscience of Connection”

Jupiter, Fl

• Administrative: Upper School Master Schedule, Testing (PSAT, AP and Standardized Tests).• Advisement: Academic & College Planning of over 350 Students in Upper School.• Event Planning: 3-Day College Tour, College Planning Seminars, Financial Aid Workshops.• Collaboration: Dual Enrollment program through Palm Beach Atlantic University and Palm Beach State. College and Florida Virtual School.• Counseling: Provided Brief Solution-Focused Therapy as needed.Achievements include:• Led 40 students on a 12-campus college tour.• Graduated with Master’s in Counseling – Ceremony Speaker 2014.

Fort Lauderdale, Fl

• Instructional: Taught 4th - 12th grade computer science, programming and Office applications. • Staff Development: Taught in-service software training workshops and one-on-one instruction for faculty and staff.• Collaboration: Implemented curriculum integration of core subjects and technology.• Instructional Design: Created hybrid online course. Implemented transfer goals, understandings and essential questions according to educational theory of Understanding by Design. Created new multi-media training materials.Achievements Include:• Subject Curriculum Leader for Technology.

Miami/Fort Lauderdale Area

• Taught K-12th grade computer applications, programming and computer science. • Facilitated in-service software training workshops and one-on-one instruction for faculty and staff.• Implemented curriculum integration of core subjects and technology.• Wrote and edited curriculum for technology department.• Implemented transfer goals, understandings and essential questions according to educational theory of Understanding by Design.• Met regularly with Director of Curriculum to develop foundational school-wide curriculum goals.• Created new multi-media training materials.

Boca Raton, Fl

• Online Marketing: Collaborated on client’s advertising, optimization and social campaigns. Developed marketing plans and client presentations based on industry, product, target market, etc.• Project Management: Managed marketing projects based on individual client needs, budgets, and goals. Oversaw Digital Marketing initiatives including: Search Engine Optimization & PPC, Web Design, Mobile, Analytics Consulting.• Research: Conducted keyword and market research in order to execute successful campaign. Researched new advertising channels, platforms or tactics to be considered.• Data Analysis: Monitored performance of pay-per-click advertising campaigns through tracking and analytics. Recommended new strategies to increase client’s ROI.• Web Design: Improved brand identity by shaping consumer experience on client websites.Achievements Include:• Implemented User Experience reports for existing clients

Master Of Science - Ms, Counseling Psychology

Activities and Societies: Florida School Counselor Association (FSCA), North American Coalition for Christian Admissions Professionals.

Front End Web Development, Visual Design & Ux Professional

• Front End Web Development: UX/UI, HTML, CSS, Bootstrap, Wireframes • Visual Design: Sitemaps, Landing Pages, Color Theory, Typography.

Bachelor Of Arts - Ba, Communication/Journalism

Activities and Societies: Communication Honors Society• Writing, Research, Rhetoric • Editing & Layout (Associated Press, APA and Chicago.